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Sea & Sea customer service disaster.

Discussion in 'Sea&Sea' started by OldPlop, Feb 7, 2013.

  1. ivakdiver

    ivakdiver Barracuda

    # of Dives:
    Location: Niagara-On-The-Lake, Ontario, Canada
    412
    36
    28
    I had a similar shipping problem sending my strobe back for the update. (29 days, Canadian Distributor did not send it on in a timely manner and when they did, USPS further complicated the issue) I did not experience a communication problem, however. Sorry to hear about that. Once Sea and Sea actually got the unit, they had it back to me in a matter of days. I finally was able to use it recently, on A trip to Truk, and was very pleased with the strobe. I'm starting to save for an additional unit.
     
  2. OldPlop

    OldPlop Angel Fish

    # of Dives:
    Location:
    9
    2
    0
    Ok, second strobe failed in just three months. Same battery drain 'when off' issue and obviously this is a manufacturing defect, as I saw other posts elsewhere like this.

    Sent an email and will se how long will take to get back to me this time.
     
  3. ivakdiver

    ivakdiver Barracuda

    # of Dives:
    Location: Niagara-On-The-Lake, Ontario, Canada
    412
    36
    28
    Is this issue not related to the original problem that they issued the recall for?
     
  4. OldPlop

    OldPlop Angel Fish

    # of Dives:
    Location:
    9
    2
    0
    I'm not aware of any recalls, but was wondering why they didn't issue any recalls as this problem seems to be widespread. Two strobes fail in the same way within weeks of purchasing sure is a manufacturing defect.

    However.... the strobe that now failed was the one that they just sent me back as a replacement for the first one that failed just 2 months ago. If there was a recall why did they send me another defective one from the same batch? I hope they now pay for the return postage, as this is just very frustrating.

    Also, as this strobe was the one S&S sent me as a replacement, I never registered it for warranty, and I hope they have a record of it being replaced. Still waiting for a reply from S&S.
     
    Last edited: Apr 1, 2013
  5. ivakdiver

    ivakdiver Barracuda

    # of Dives:
    Location: Niagara-On-The-Lake, Ontario, Canada
    412
    36
    28
    Oh boy! I can certainly understand how frustrated you are! The recall, for a firmware update, has been out for some time now. But it should not apply to any newer units.
     
  6. SaranganiDiver

    SaranganiDiver Garibaldi

    # of Dives: 500 - 999
    Location: Philippines
    1
    0
    0
    I also came to this Forum because Service query emails all kick-back from: service@seaandsea.com Is there another email address to use?
     
  7. SEA&SEA

    SEA&SEA Dive Equipment Manufacturer

    427
    5
    18
    Hello,

    On the SEA&SEA website you can look under the Global Distributor Network and email the appropriate distributor based on your region. If you are looking for a distributor in the Philippine's you can send an email to sales@splashuwimaging.com.

    Hope this helps.
     
  8. ivakdiver

    ivakdiver Barracuda

    # of Dives:
    Location: Niagara-On-The-Lake, Ontario, Canada
    412
    36
    28
    Just tested my new YSD1 strobe, half way through dive I got flashing red/green light indicating no/ low battery power. Unit stopped working. My other, older unit with same type of batteries of equal charge kept on working fine. Checked batteries after dive and they indicated GOOD charge still. This unit is past the recall serial number range.
     

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