• Welcome to ScubaBoard


  1. Welcome to ScubaBoard, the world's largest scuba diving community. Registration is not required to read the forums, but we encourage you to join. Joining has its benefits and enables you to participate in the discussions.

    Benefits of registering include

    • Ability to post and comment on topics and discussions.
    • A Free photo gallery to share your dive photos with the world.
    • You can make this box go away

    Joining is quick and easy. Login or Register now by clicking on the button

Shearwater Cloud Open Beta now available

Discussion in 'Shearwater Cloud' started by Shearwater Cloud, Mar 24, 2017.

  1. Alex_Z

    Alex_Z Garibaldi

    # of Dives: 1,000 - 2,499
    Location: Germany
    2
    0
    1
    Hi,

    I have a simular issue as Miyaru. I contacted the Shearwater twice using the feedback form in the meanwhile and did not get any response.
    I see that it gets an failure while downloading the dives and then seams to stuck in the "Check for differences" stage

    Following I have tried already:
    Updated Cloud Desktop to latest version and imported dives again -> IOS Devices generated sync error
    Deleted Cloud on ios devices and installed again -> IOS Devices generated sync error

    I have the problem with 4 different IOS devices (iphone 5s, iphone X, ipad air, ipad pro all running ios 11.1.2).

    At the weekend I will try the following:
    - delete all importet dives again and see if the sync from the ios devices work again
     
  2. Shearwater Cloud

    Shearwater Cloud Angel Fish

    39
    34
    18
    Hi Alex_Z,

    I'm sorry we missed your email but could you please reach out to us at beta@shearwater.com?

    We can't find anyone with your name in our support inbox.



    - Cloud Team
     
  3. Alex_Z

    Alex_Z Garibaldi

    # of Dives: 1,000 - 2,499
    Location: Germany
    2
    0
    1
  4. npole

    npole Barracuda

    452
    147
    43
    What is supposed to be shared between the devices? In example when I update the location on my phone, it doesn't get the same info on my PC (Windows), neither if I "update" the dives. Should I download them all again.. or?
     
  5. MargaritaMike

    MargaritaMike Divemaster

    # of Dives: 1,000 - 2,499
    Location: On a non-divable lake in SE Texas
    767
    582
    93
    Is Shearwater still on the initial release of the Desktop Cloud version? I don't even mess with it because it was so screwed up when I first downloaded and synced up. After installing and loading dives from Shearwater Desktop App the dives were screwed up. I tried to reload but it locks up in the "loading" phase.

    Thanks - M²
     
  6. Shearwater Cloud

    Shearwater Cloud Angel Fish

    39
    34
    18
    There have been a total of 2 beta releases so far for Shearwater Cloud Desktop. You can find the latest one here: Cloud Downloads - Shearwater Research
     
  7. Shearwater Cloud

    Shearwater Cloud Angel Fish

    39
    34
    18
    Try re-importing the desktop dives. Shearwater Desktop dives need to be re-imported for changes to be properly implemented.
     
  8. MargaritaMike

    MargaritaMike Divemaster

    # of Dives: 1,000 - 2,499
    Location: On a non-divable lake in SE Texas
    767
    582
    93
    I downloaded the newest release of the Shearwater Cloud Desktop. When I opened it up all of the dives were there in duplicate which happened prior to my update. I clicked import and then click "Import Shearwater Desktop Database". A disclaimer box came up warning of over-writing existing dives. I clicked it acknowledging this. A new box came up which says "Loading Loading Shearwater Desktop Dives". That was an hour ago. All I get is the hour glass and a strobing line indicating that it's doing something. My guess is "not so much". Not sure what to do.
    Thanks - M²:(
     
  9. Shearwater Cloud

    Shearwater Cloud Angel Fish

    39
    34
    18
    Sorry about your struggles with this, Mike. You might want to try scraping the old cloud version out altogether - a complete uninstall. And then reinstalling Desktop Cloud Beta v1.0.1 freshly. If you still have problems, send us an email to info@shearwater.com so that get our software engineers to troubleshoot it with you.
     

Share This Page