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SSI Class - Failed

Discussion in 'New Divers and Those Considering Diving' started by jstein86, Jun 18, 2012.

  1. oly5050user

    oly5050user Dive Travel Professional

    # of Dives: 5,000 - ∞
    Location: Westchester NY
    was there any classroom time? any pool time? if I had an instructor like that working for me he/she would be out of a job. How is the instructor going to be able to show that this student has the knowledge to dive? I would suggest retaking a openwater course from a different qualified instructor and report this one to his/her agency. This is a accident looking for a place to happen.
  2. ScubaSteve1962

    ScubaSteve1962 Manta Ray

    # of Dives: 100 - 199
    Location: Ellenwood, Georgia, United States
    If you don't want to take the course again, it would be helpful if you hired a DM or Instructor to go over some things with you during your first few dives. Equalizing is very important, miss up your ears and you may not be able to dive again, if you feel comfortable get in some pool time and practice, practice, practice.

    My instructor would have advised you to take the next class if you didn't have your book until the day of the class.

    Are you sure you're OW and not SD certified? How would you do class, pool, and dives in 1 weekend??
    Last edited: Jul 2, 2012
  3. ams511

    ams511 Solo Diver

    # of Dives: I just don't log dives
    Location: Miami, Florida
    I am not defending HOG but what you are describing is not poor customer service but rather inaccurate inventory forecasting. Other companies have had similar problems, Apple with the iPhone and iPad, Nintendo with the Wii, Sony with the PlayStations, Microsoft with the Xbox, etc.

    Your experience with the large company rounds counter to other company's experience when offshoring. Maybe because that company was using them for manufacturing rather than service or maybe the operation was not run correctly. The amount of offshoring is increasing so companies must see a benefit for doing it.

    Well I am sure your professor was older than eight in 1980 and was teaching you the same stuff he learned in the 1970's. Different customers place a different weight on quality, service, and price, so a company should position itself in the niche it is most competitive. Not everyone shops at Walmart, some people prefer Nordstrom's or Saks Fifth Avenue.

    I know very little about cave diving but to me it would make sense to evaluate the students before the course begins to see if they are able to complete the training successfully. If their skills are not up to standards then tell them their probability of passing the course is slim and suggest they wait to take the course. This may sound like a money loser but it need not be. You could charge a nominal fee for the evaluation and then charge for the remedial work. If you don't want to do it yourself or if it would be too expensive for you to do it then have a divemaster do it. I think most people would be more understanding of the extra charges for remedial work when they're dead on the dock because they can't do a valve drill or find themselves hopelessly tangled up in cave line.
  4. Diesel00

    Diesel00 Nassau Grouper

    When I was certify my instructor didn't get paid until we passed the class and did our check out dives. Myself took longer than others because I wanted more practice and my instructor had no problem with that.
  5. Heatheroe

    Heatheroe Nassau Grouper

    # of Dives: 0 - 24
    Location: North Carolina
    HMMMMMM, sounds awefully familiar. Although we didn't fail, he just didn't have enough time to get us certified in 2 1/2 months since he was so busy with all of his other groupon students. We paid full price by the way. And I don't know how to provide feedback to groupon. I think it's a bad idea all around. I will never patronize this shop ever again. He has the same opinion about purchasing equipment. But it was SDI, not SSI. Shop is in NC.
  6. coreyallen

    coreyallen Angel Fish

    # of Dives: 0 - 24
    Location: jacksonville
    Im open water certified through Naui. There was only 2 dives and no classroom. I called them to set up a class and they asked if I could do it this week and I said ye. So I show up they hand me the book and gear and take us to the pool. Next day we went to the springs and that was it. I thought there should have been more dives too but theyre just in it to get your money and get you out. Pisses me off they got my last name wrong on my card and wont change it and Naui wont even answer my emails about this anymore. 349 dollars for 1 hour of diving in a pool 2 hours diving in springs and a card with someone elses name on it. Then go home and read my book and find out all the things I really need to do.
  7. dwhthediver

    dwhthediver Instructor, Scuba

    # of Dives: 500 - 999
    Location: Tinley Park, IL
    First, addressing the OP, when I teach an open water class, you do the skill right, or you do it again until you do the skill properly, no ifs, ands or buts. If you struggle with a skill myself or a CA will keep helping you until you do master it. We will then do an extra pool session to catch you up to the rest of the class before the next session. This has happened 5-6 times in over 200+ students. You would have known exactly what skills you were failing because you would still be doing that skill until you did it right. 7 students in a class may have all had a skill they needed extra work doing, but 7 failing? No way, we would have been in the pool till they did skills properly, period!
    flots am and awap like this.
  8. Superlyte27

    Superlyte27 Cave Instructor

    # of Dives: 5,000 - ∞
    Location: Florida
    Most of my students come from out of state. There's no way for me to see what their proficiency level is prior to them arriving. I strenuously convey exactly what I expect prior to them booking with me. But, once they book, that deposit is gone forever. They pay for class on the first day. After the first day I can advise them as to whether it's hopeless or just going to be tough. It's up to them whether they continue or not. They have paid for X amount of days. They can have them now, or have them later. It's up to them.
  9. japan-diver

    japan-diver Dive Charter

    # of Dives: I'm a Fish!
    Location: Okinawa, Japan
    NAUI certification requires 5 OW dives - if you only did 2 you did not actually complete an OW course - this should be addressed to training at NAUI as your instructor/shop that you did the class with seriously violated standards.
  10. NubaScoob

    NubaScoob Angel Fish

    # of Dives: 25 - 49
    Location: Ft. Myers, FL
    Jstein86, whats the latest? have you talked to the LDS and confronted them about this yet? spoken with SSI? do you have the contact info for your classmates so you can all make a coordinated complaint with SSI? I went diving this afternoon, but this is even more fishy than everything I saw today while I was down...

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