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... support for my CooToo (edited)

Discussion in 'DiveNav' started by mainedvr, Jan 15, 2017.

  1. BertStevens

    BertStevens Nassau Grouper

    # of Dives: 200 - 499
    Location: Lebanon, TN
    195
    81
    28
    Gas wasn't that expensive. But I also needed a valve. So that added to the cost. What surprised me was the shipping! It was about $30 because it's considered HazMat. I got out for around $100, but don't recall the exact amount.

    I'm curious to see how many calibrations I get from the small tank I bought. I'm hoping over time it saves more than the $60 cost of sending it in.
     
    Last edited: Jun 12, 2017
    RayfromTX likes this.
  2. BertStevens

    BertStevens Nassau Grouper

    # of Dives: 200 - 499
    Location: Lebanon, TN
    195
    81
    28
  3. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,872
    477
    83
    The new firmware version adds to cootwo 's standalone mode more capabilities such as the possibility to perform CO calibration and replace sensors. See our support forum for more info.
     
  4. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,872
    477
    83
    What about the new User Manual ?
     
  5. BertStevens

    BertStevens Nassau Grouper

    # of Dives: 200 - 499
    Location: Lebanon, TN
    195
    81
    28
    I just completed my annual CO calibration. It was a breeze! Well worth purchasing the calibration gas. Just followed the YouTube video instruction. Couldn't have been easier!

    Now if I can just find instructions for the firmware update that don't include "send it in".
     
    northernone likes this.
  6. DiveNav

    DiveNav ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Southern California
    3,872
    477
    83
    First of all I changed the title (removed ZERO) as it is misleading.

    Maybe we are not a 10, but for sure we are not a 0 either.
    We have some limitations (we are not opened during week-ends, we do not provide support via phone) but we are a small business and we do our best to provide customer support.

    DRIS's customer support is very good.


    This statement is clearly misleading.

    You have an issue with our device not working with your smartphone. We acknowledge that as we know that the Android world is not as predictable as the iOS one (even in this thread we have different users with the same smartphone getting different results. On the other side we seldom hear from iOS users).

    But, using this to claim that our product is dangerous is false, mean, wrong and it is damaging our company 's reputation and I am not going to accept this.
     
  7. Joneill

    Joneill Manta Ray

    # of Dives: 50 - 99
    Location: New Jersey, USA
    670
    482
    63
    I intially had some difficulty contacting DiveNav for calibration questions/service via e-mail due to a very aggressive spam filter on their end. However, once we go that sorted out, they have been very responsive to any inquiries and turned around calibration very quicky.

    I use an iPhone 6s and have no issues with the app or connection and the unit works great. It is a great product and the ability to simultaneously check O2 % and CO levels in my breathing gas is really convenient. I use it with the BC LP adapter and it could not be any easier. I test every tank I dive - better to be safe than sorry (or dead) and I'm completely satisfied with my Cootwo/iPhone combo.

    I'm sorry you seem to have had issues with your Android experience, but I would have suggested sending your unit back for the new firmware and/or just using it in standalone mode before giving up, as there really is no better option for O2/CO that I've found.
     
  8. lowflyer

    lowflyer ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: SW
    172
    57
    28
    How do you now contact them for this quick response?
     
  9. mainedvr

    mainedvr DIR Practitioner

    # of Dives: 100 - 199
    Location: Southern CA
    492
    41
    28
    I am sorry you felt that I did not think it was dangerous I felt that it did not instill any faith in it being accurate. Not only could I not get it to link to my cell phone on the same tank I would get different readings by more than a few percent. Then the attempts to contact support did not go through for whatever reason, thus leaving me with the feeling of not trusting the product. I am sure nothing is intentional I suppose I just fell through the cracks. If you look at my original post Jan 15th, and when I received any response from DivNav it was months that I can see actually looks like 5 months or more. I also posted to the forum as others suggested, I also sent an email. So in this case it was zero support. If you feel I am being misleading then I suppose you could have my post removed. Thanks for your time
     
  10. Joneill

    Joneill Manta Ray

    # of Dives: 50 - 99
    Location: New Jersey, USA
    670
    482
    63
    Via e-mail. I initlally had issues when using my comcast.net home e-mail address and never got a response.

    I then tried my work e-mail address and immediately got a response with a request to respond to verify I was not a "bot". Once I replied as directed, I got another e-mail confirming I was verified and have had no issues getting through and getting reponses since.
     

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