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Suunto D4 color replacement strap . Do they fail at the same rate of original ?

Discussion in 'Suunto' started by coldwaterlloyd, Mar 21, 2013.

  1. Kev Skellern

    Kev Skellern Angel Fish

    # of Dives:
    Location: Ban Koh Lanta, Krabi, Thailand, Thailand
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    I too am writing this as today, my supposedly improved strap broke, just 13 months after I received it as a replacement for the previous one. This is now the FOUTH strap to break in five years! My father has a casio watch he has had for 20+ years and he loves to tell me how he has only replaced the strap twice in that time. Thought a well respected company would have sorted this out by now. My gekko, which i gave to my partner still has the original strap and its almost 7 years old! This really is getting tiresome Suunto, please sort it out!!!!

    Kevin

    Koh Lanta
    Thailand
     
    Last edited: Dec 15, 2013
  2. Kev Skellern

    Kev Skellern Angel Fish

    # of Dives:
    Location: Ban Koh Lanta, Krabi, Thailand, Thailand
    11
    0
    0
    Well I have just had an email back from Suunto.

    "We are truly sorry for the inconvenience you've been through. As you already must know, the warranty for Suunto accessories is of 1 year. We would kindly recommend to purchase another strap for your Suunto D4"

    So 13 months since I recieved the strap which they claimed was the new improved quality one and it broke, but thats great because its outside the warrenty and they dont give a damn, and have no responsiblity for it.

    DO NOT BUY THESE COMPUTERS UNLESS YOU WANT TO HAVE YEARS OF HASSLE AND EXTRA EXPENSE. Just about all other makes of computers do not appear to have this reoccuring problem with something as basic as a strap. (and yes I already know people with D4i's that they too are already experiencing this problem). Steer well clear!!!!
     
  3. Hendrik@Suunto

    Hendrik@Suunto Dive Equipment Manufacturer

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    Kev Skellern,

    I apologize for the inconvenience you have experienced. You said that your band was purchased 13 months ago. Is there any possibility that you can retrieve a copy of your receipt for the strap?

    Best Regards,
    Chris from Suunto
     
  4. D_Vince

    D_Vince ScubaBoard Supporter ScubaBoard Supporter

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    Hey Kev,
    I cant help you out because Tibby-Adapters doesn't make an adapter for the D4,
    However I do know of an Alternate strap that ends up costing about the same as the Suunto original, after shipping etc, but it's made out of a much better material.
    They are out of a company in Japan, so you need to use a re-shipper, but according to people I have sent there, its not too difficult.
    Check out the Alternate strap for the Suunto D4?D4i here: http://global.rakuten.com/en/store/aqros/item/80907095/

    Cheers
    Duke
     
  5. Wout3r

    Wout3r Garibaldi

    # of Dives: 0 - 24
    Location: The Hague, The Netherlands
    3
    1
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    Hello Chris@Suunto, (or anyone else who knows the answer)

    I have question. My D4 strap is not what it once was anymore (no problem so far, I bought it second hand, I'm sorry :D), so I'm going to replace it. I was searching the internet for an online dealer and stumbled upon the D4i NOVO and, ofcourse, the strap.

    It may not be designed for the original D4i, but does the new D4i NOVO strap fit the 'old' D4i? For it is even newer than the re-designed 'old' strap I was hoping that the NOVO strap would also even more dureable than the newest version of the 'old' strap.

    Thanks for your answer!
     
  6. Hendrik@Suunto

    Hendrik@Suunto Dive Equipment Manufacturer

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    Wout3r,

    The new D4i Nova silicone straps will fit on any D4 / D4i model. The silicone straps are made to fit exactly the same as the old straps, but made of an entirely different material. Silicone is a much more durable material then that of the previous straps, with an added benefit of extra comfort on the wrist as well.

    Best Regards,
    Chris from Suunto

    Best Regards,
     
  7. ministryofdiving

    ministryofdiving Garibaldi

    # of Dives:
    Location: Townsville
    1
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    I own 4 suunto computers, among them a d4. I have trusted and dived with them for 14 years, 11 of those as a pro. But when my IDC candidates ask me for advice on what computer to buy, I always recommend avoiding the d-series suuntos because of their terrible straps. I have replaced my d4 strap 3 times, as has my partner. the computers spend most of their time sitting on my work bench (I'm also a service technician) waiting for the next strap to be fitted. I've gone through original straps, and "New improved" straps. they all break. I would love to be able to recommend th d series the way I do my other suuntos, but I can't in good conscience. A friend it's fabricating an alternative, metal clasp mechanism. until then, the d4 will sit on the bench. And my students will buy uwatecs.
     
  8. Flash_Gordon

    Flash_Gordon Garibaldi

    # of Dives: 200 - 499
    Location: BVI
    4
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    Chris, another gripe I have is over either my battery sensor or battery quality. I had a new battery installed by Suunto in the UK last May and I have had sporadic battery warning symbols since December and then on Friday it said battery was low before a dive. After surface interval, it said battery was okay. So, I've had to fork out £30 on a new strap spent £45 on a new battery which doesn't seem to want to last 1 year!

    Sent from my GT-N8010 using Tapatalk
     
  9. Hendrik@Suunto

    Hendrik@Suunto Dive Equipment Manufacturer

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    Flash_Gordon,

    How old is your computer and what model is it? How many dives have you put on your computer since the last service?

    Best Regards,
    Chris from Suunto
     
  10. Bagus-Adapter

    Bagus-Adapter Angel Fish

    # of Dives: 200 - 499
    Location: Malaysia
    7
    0
    0
    Dear Divers,

    very soon, I will come out with an adapter for Suunto D4/D4i to fit zulu/nato and virtually any type of strap that adapts spring bar system. My strap was broken during my trip to tulamben, bali. I was lucky that it fell off at the dive centre. conclusion... no more suunto strap! Please wait for Bagus Adapter !
     

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