The Man In Black
New
I've had my Suunto D6 with silver strap for just over 5 years. I'm a dive professional so use it nearly everyday. During this time It's had three battery changes and Suunto were nice enough to replace the complete module due to a fault.
Recently I sent my dive computer away for the fourth battery change. The low battery sign was displayed, but everything else had been fine. I have a back up computer on the same algorithm and they have both been reading the same time, depth and NDL. On Koh Tao, the battery change takes two weeks because it 'has' to get sent away to Phuket. But two weeks is really excessive. (We have over 70 dive shops on the island and sell hundreds of Suunto computers every year. You would think they would have a service centre on the island?)
After a week I received a message from the dive shop who sent my computer away for repair, informing me that the module needs replacing again. But, they don't have the D6 module anymore, so I would have to pay for a D6i module to be put in. I like my computer, it was a present. But for the same price of just the module I can get a Zoop or another brand of computer on the same level for the same price. And I can change the battery myself. No two weeks without my computer.
After a long time navigating through Suunto's website I found what I thought was the correct email address to send an enquiry too. I filled in my information and cut and paste the message I received from the dive shop. I thought for over two weeks that I may have sent my information and enquiry to the wrong email address.
Then I received a confirmation and a enquiry number informing me that they had received my message and are dealing with it. Another week later I received a email from Suunto. Not about my computer. It was a customer service survey. I answered the survey, but gave them the appropriate low scores and an explanation why on every category. I explained that I had waited over two weeks for any confirmation. Then mentioned I still haven't received a reply, but you've had time to send me a survey? Two days later I received this email from customer support team.
We have the reply from our APAC service center and they suggest you to discuss this possibility with (the dive shop) Thailand, Suunto distributor of Dive Computers in Thailand.
Have a nice day.
Sincerely,
Suunto Customer Support Team
I sent a reply reminding them that, the reason I contacted Suunto directly was due to the lack of a satisfactory solution from the dive shop.
And I still haven't received any reply.
So any Suunto dive computers before the D6i are beyond repair if you have problems with the module. This was the second replacement for mine. So if you own one or buying second hand be careful, a secondhand bargain might turn out to be another good looking watch sitting on the shelf at home.
Recently I sent my dive computer away for the fourth battery change. The low battery sign was displayed, but everything else had been fine. I have a back up computer on the same algorithm and they have both been reading the same time, depth and NDL. On Koh Tao, the battery change takes two weeks because it 'has' to get sent away to Phuket. But two weeks is really excessive. (We have over 70 dive shops on the island and sell hundreds of Suunto computers every year. You would think they would have a service centre on the island?)
After a week I received a message from the dive shop who sent my computer away for repair, informing me that the module needs replacing again. But, they don't have the D6 module anymore, so I would have to pay for a D6i module to be put in. I like my computer, it was a present. But for the same price of just the module I can get a Zoop or another brand of computer on the same level for the same price. And I can change the battery myself. No two weeks without my computer.
After a long time navigating through Suunto's website I found what I thought was the correct email address to send an enquiry too. I filled in my information and cut and paste the message I received from the dive shop. I thought for over two weeks that I may have sent my information and enquiry to the wrong email address.
Then I received a confirmation and a enquiry number informing me that they had received my message and are dealing with it. Another week later I received a email from Suunto. Not about my computer. It was a customer service survey. I answered the survey, but gave them the appropriate low scores and an explanation why on every category. I explained that I had waited over two weeks for any confirmation. Then mentioned I still haven't received a reply, but you've had time to send me a survey? Two days later I received this email from customer support team.
We have the reply from our APAC service center and they suggest you to discuss this possibility with (the dive shop) Thailand, Suunto distributor of Dive Computers in Thailand.
Have a nice day.
Sincerely,
Suunto Customer Support Team
I sent a reply reminding them that, the reason I contacted Suunto directly was due to the lack of a satisfactory solution from the dive shop.
And I still haven't received any reply.
So any Suunto dive computers before the D6i are beyond repair if you have problems with the module. This was the second replacement for mine. So if you own one or buying second hand be careful, a secondhand bargain might turn out to be another good looking watch sitting on the shelf at home.
