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Suunto depth sensor failures

Discussion in 'Computers, Gauges, Watches and Analyzers' started by hammer5, Jul 6, 2009.

  1. Snodge

    Snodge Angel Fish

    # of Dives: 100 - 199
    Location: BC
    17
    8
    3
    @Rodraid any chance you could let me know the contact info you used for contacting Suunto repair facility? I mailed my repair request (I had to send in the form on paper because their automated system won't accept Canadian addresses) to the settlement administrator about two weeks ago and haven't heard anything yet. I'd like to at least know that Suunto has received the form but according to the person I just spoke with at the settlement administrator they can't help, all they do is supply information about the settlement. Since I have a definite sensor problem (my gekko currently is on the coffee table, beeping at me telling me I'm ascending too quickly and have a ceiling I'm supposed to ascend to at 312') I suspect it's just a matter of getting it to them and I'll be getting a new comp.
     
  2. Rodraid

    Rodraid Angel Fish

    30
    16
    8
    Here is the email address I corresponded with:

    support-en@suunto.com

    I received my replacement Cobra3 but only turned it on, it appears to work. Don't have any trips planned so will be a while before I test it out.

    Big thumbs up to Suunto on how they handled my depth sensor failure & a big "Thank you" to JackD342 for his post about the settlement. I doubt I would have known about it if not for that post.

    Rod
     
  3. Snodge

    Snodge Angel Fish

    # of Dives: 100 - 199
    Location: BC
    17
    8
    3
    Thanks Rod! Hopefully an email will get me a better response.
     

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