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? sync cord repair

Discussion in 'Ikelite' started by jpomerantz, Aug 7, 2012.

  1. jpomerantz

    jpomerantz Photographer

    # of Dives: 200 - 499
    Location: Cozumel, Mx
    531
    29
    28
    Hi. I have a double sync cord Ikelite to Ikelite that had a issue with the cord at the piece that goes to the housing. If I wiggle it I can get it to work so I suspect a partial wire break. Is it cos effective to repair? Thanks.
     
  2. Ikelite Staff

    Ikelite Staff Dive Equipment Manufacturer

    863
    21
    18
    jpomerantz,

    Ikelite does not repair sync cords. We can replace (exchange) the cord for $85.00 plus shipping.

    Send the old cord to:

    Ikelite Underwater Systems
    Attn: Service Dept.
    50 W. 33rd St.,
    Indianapolis, Indiana 46208

    Best Regards,

    Brett Foster - Ikelite
     
  3. jpomerantz

    jpomerantz Photographer

    # of Dives: 200 - 499
    Location: Cozumel, Mx
    531
    29
    28
    Will do - Thanks. Is there any thought about putting a strain relief at the junction of the cord and the plugs to avoid this type of issue?
     
  4. Ikelite Staff

    Ikelite Staff Dive Equipment Manufacturer

    863
    21
    18
    jpomerantz,

    The junction points you mentioned are not normally a high stress point and it was therefore decided that strain reliefs were only necessary on the cord ends. There are of course always exceptions.

    Best Regards,

    Brett Foster - Ikelite
     
  5. jpomerantz

    jpomerantz Photographer

    # of Dives: 200 - 499
    Location: Cozumel, Mx
    531
    29
    28
    This is a cord end.
     
  6. Ikelite Staff

    Ikelite Staff Dive Equipment Manufacturer

    863
    21
    18
    All newer cords have a strain relief on the end. Send me an email request at brett@ikelite.com and I'll send you a photo.

    Best Regards,

    Brett Foster - Ikelite
     
  7. SteveInNZ

    SteveInNZ Angel Fish

    7
    0
    1
    Does the exchange only apply to cords shipped back to you or will the local distributor do the same deal ?

    Thanks.

    Steve.
     
  8. Ikelite Staff

    Ikelite Staff Dive Equipment Manufacturer

    863
    21
    18
    The cord must be shipped directly to Ikelite for the exchange price.

    Best Regards,

    Brett Foster - Ikelite
     

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