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tale of woe and joy INTOVA style.

Discussion in 'Intova' started by Frosty, Oct 27, 2011.

  1. Frosty

    Frosty Divemaster

    # of Dives: 500 - 999
    Location: Auckland NZ
    On a recent dive holiday I had the darndest bad luck.
    I'd purchased a brand new IC12 before leaving NZ. On its second outing the lanyard it was hooked on broke and it shot 18m up to the surface in horrible seas. Yep the camera is now somewhere in the pacific.
    So off to the local dive shop and -YES another new IC12 was purchased.--JOY to the world.
    10 minutes into the first dive with it and ARGG camera shuts down and a tiny bit of water in the case.
    Back to the dive shop and he was happy to supply me camera number 3
    Now old I am but stupid I'm not. So case was very carefully tested first just in water then at depth. All good.
    Camera in and joy returns--for 5 minutes then again I have water in camera and camera is dead.

    Thats the woe part of the story. NOW the joy.
    I e mailed Intova in the US as well as the NZ agent describing what happened with camera 2 and 3 . WITHIN 1 HOUR. I had a reply APOLOGISING and explaining that there was indeed an issue with the very first batch of IC12 cases but it was fixed in batches after that.
    They also offered me a replacement camera/case from the NZ agent even though the camera came from Rarotonga.
    Within 24 working hours I had a brand new IC14 in my clammy mits.
    Now folks I really have to take my hat off to that kind of customer service which really has gone above and beyond expectations.
    GOOD ONYA INTOVA top service
    TjRjn and Jax like this.
  2. IntovaJoe

    IntovaJoe Nassau Grouper

    Hi Kazbanz,

    Glad it worked out and sorry for the inconvenience!!

    Best Regards,
    Joe Ganahl

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