Allison Finch
Contributor
I am leaving Friday for a month long trip that will include two weeks of exploratory diving going from West Papua to Timor. While packing and charging all of my batteries, I discovered my Hartenberger battery pack had gone bad. YIKES!! I had my backup battery, but now no spare.I called one major underwater photography store and was told that they had to order it from Germany and that they had to have a minimum order. My two hundred dollar battery didn't make it. I was disappointed, but did understand.So, I gave Backscatter a call hoping they would have it in stock. No go....However, they said they thought they could get it. Heck, I only had a week and a half for a battery to come ALL the way from Germany to Calif. Only to have to be shipped to North Carolina. I didn't think there was any way. The folks at Backscatter were willing to try, and so was I. Not only did I get it, but they didn't charge me any more than it would have cost me if they had found it in stock.You guys ROCK! You will be my first call from now on. Thanks again.