Ultra Nova flooded on first weekend

[DocCarl]

First let me say that I am a big fan of all my Intova torches. Excellent lights, amazing price.

A few months ago I purchased one of the new Ultra Nova torches and have been itching to get it in the water all winter. Last weekend, I finally had the chance. I made four dives with the light on Saturday and Sunday. By the last dive on Sunday, I noticed that the light was not as bright as it had been. We had a night dive planned for tonight, and I picked up some more batteries and opened the light to change them out at the dive site. As soon as I unscrewed the tail cap, I noticed a little moisture on the end of the battery cartridge. The cartridge was difficult to get out - - - when I finally got it out, I found the tell-tale signs of the battery compartment getting some seawater inside. Fortunately, our other four Intova lights carried us through the dive.

Has anyone else had this problem?

Thanks,

Carl

 

[IntovaJoe]

Hi Carl,

Sorry to hear of your problem. On our initial production run of Ultras, there was a small percentage that had a problem with leaks at the head. Again, sorry, it sounds like you got one of these. We will exchange it for you. Please contact Kevin at (888) 837 0074 or e-mail kevin@intova.net to coordinate exchange.

Regards,
Joe Ganahl

 

[DocCarl]

Wow, thanks for the quick response!

I'm contacting Kevin right now.

 

[chile7236]

this thread is the reason my next light will be an ultra nova...i was looking at them today when i bought my DC.

 

[DocCarl]

UPDATE:

Received my replacement light in the mail today. Thanks so much to the folks at Intova for outstanding customer service!!

Carl