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Ultra Nova flooded on first weekend

Discussion in 'Intova' started by DocCarl, Feb 16, 2011.

  1. DocCarl

    DocCarl Barracuda

    # of Dives: 200 - 499
    Location: Mobile, Alabama, United States
    273
    35
    28
    First let me say that I am a big fan of all my Intova torches. Excellent lights, amazing price.

    A few months ago I purchased one of the new Ultra Nova torches and have been itching to get it in the water all winter. Last weekend, I finally had the chance. I made four dives with the light on Saturday and Sunday. By the last dive on Sunday, I noticed that the light was not as bright as it had been. We had a night dive planned for tonight, and I picked up some more batteries and opened the light to change them out at the dive site. As soon as I unscrewed the tail cap, I noticed a little moisture on the end of the battery cartridge. The cartridge was difficult to get out - - - when I finally got it out, I found the tell-tale signs of the battery compartment getting some seawater inside. Fortunately, our other four Intova lights carried us through the dive.

    Has anyone else had this problem?

    Thanks,

    Carl
     
  2. IntovaJoe

    IntovaJoe Nassau Grouper

    180
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    Hi Carl,

    Sorry to hear of your problem. On our initial production run of Ultras, there was a small percentage that had a problem with leaks at the head. Again, sorry, it sounds like you got one of these. We will exchange it for you. Please contact Kevin at (888) 837 0074 or e-mail kevin@intova.net to coordinate exchange.

    Regards,
    Joe Ganahl
     
    Last edited: Feb 16, 2011
    Jax likes this.
  3. DocCarl

    DocCarl Barracuda

    # of Dives: 200 - 499
    Location: Mobile, Alabama, United States
    273
    35
    28
    Wow, thanks for the quick response!

    I'm contacting Kevin right now.
     
  4. chile7236

    chile7236 Instructor, Scuba

    1,329
    118
    0
    this thread is the reason my next light will be an ultra nova...i was looking at them today when i bought my DC.
     
    Last edited: Mar 3, 2011
    Jax likes this.
  5. DocCarl

    DocCarl Barracuda

    # of Dives: 200 - 499
    Location: Mobile, Alabama, United States
    273
    35
    28
    UPDATE:

    Received my replacement light in the mail today. Thanks so much to the folks at Intova for outstanding customer service!!

    Carl
     
    Jax likes this.

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