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Warranty Repair Huish/Zeagle

Discussion in 'Kudos' started by AdivingBel, Jul 27, 2019.

  1. AdivingBel

    AdivingBel Solo Diver

    # of Dives: 500 - 999
    Location: Missouri
    1,607
    1,449
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    I recently developed a leak in my 6+ year old Express Tech wing. It's a bladderless wing and the leak was in a seam so I didn't see an easy way to repair it myself. When I purchased it prior to Huish, it came with a lifetime/limited warranty. Since I was comfortable that it had been well cared for and there wasn't any obvious external damage, I thought I would contact Huish/Zeagle about a warranty repair. I preferred to make contact in writing/text rather than by phone so I could more clearly explain my situation. After trying for a couple of days to contact them via the email address on their website, I found their Facebook page and messaged them. I received an immediate response and was given a direct email address for one of their tech support representatives. The rep was very responsive and told me if I ship my wing he would see what he could do. I agreed and he issued me an RA. Within a week he contacted me and said it would be handled under warranty. By the end of the following week I had a new wing. I was out only the cost of the initial return shipping.

    I must say I was pleasantly surprised by the result considering the age of the product and the change in ownership of the original company. Just because a beloved scuba brand is bought out by a larger conglomerate doesn't mean customer service has to "go out the window." Thanks and kudos to Huish/Zeagle. All IMHO, YMMV.
     

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