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Warranty Specific Questions

Discussion in 'Princeton Tec' started by Princeton Tec, Nov 25, 2008.

  1. Princeton Tec

    Princeton Tec Dive Equipment Manufacturer

    # of Dives:
    Location: New Jersey
    47
    2
    0
    Please post here if you have warranty questions that our website wasn't able to answer. If you had a good, or even bad experience with our warranty department and customer service department, please do share.

    PT
     
  2. Underwater Ogre

    Underwater Ogre Solo Diver

    981
    0
    0
    I bought this Surge approx. a year ago, on the first dive it flooded, I dried it out and set it aside, finally I have taken the time to deal with it. I cant find the receipt and am hoping it will be covered under warranty. Also when I took it apart it only had one O-ring. Is this right? Should I take it back to my Canadian LDS?...I didn't buy it from them.

    Thanks
    U/O
     

    Attached Files:

  3. Underwater Ogre

    Underwater Ogre Solo Diver

    981
    0
    0
    :whistling:.....................
     
  4. Princeton Tec

    Princeton Tec Dive Equipment Manufacturer

    # of Dives:
    Location: New Jersey
    47
    2
    0
    Our warranty program will not require you to have a receipt. Please contact Aqua Lung, who handles all of our Canadian warranty issues.

    The surge only has one o-ring, however, the Torrent Xenon will be used as a replacement which has two o-rings.
     
  5. Underwater Ogre

    Underwater Ogre Solo Diver

    981
    0
    0
    Thank you very much. If I have any problems I will be in touch.

    Thanks again,
    O
     
  6. coldwaterlloyd

    coldwaterlloyd Manta Ray

    753
    168
    43
    I just bought a Surge 7.5 for an upcoming dive trip . After reading a few posts about the flood issues should I take another light . The worst part about failure is when you are on a trip . Thanks in advance for your insight.
     
  7. Princeton Tec

    Princeton Tec Dive Equipment Manufacturer

    # of Dives:
    Location: New Jersey
    47
    2
    0
    Always bring spare just in case there is a problem...whatever it may be. There were some problems with the Surge some time ago, however most of them have been fixed or we have replaced the light. Please contact Princeton Tec upon your return to get an updated model. If there are any issues such as flooding during your trip, please rest assured that we will replace this light.
     
  8. sambolino44

    sambolino44 Manta Ray

    # of Dives: 200 - 499
    Location: Oak Harbor, Whidbey Island, WA
    793
    15
    0
    My Princeton Tec Eco Flare exploded last night. I guess it must have leaked. I just rinsed it after diving and hung it up to dry. I didn't think I'd need to open it up after every dive to see if it got water inside. I'm real sure I only unscrewed the cap just enough to turn it off and no more, and after I did that it only got a short rinse in tap water, so I think it must have leaked during the dive because the inside was soaked. I'm still trying to find the receipt and other stuff (I usually keep warranty cards, etc.), but no luck so far. Is this covered? And if so, what do I need to do now? Thanks
     
  9. Princeton Tec

    Princeton Tec Dive Equipment Manufacturer

    # of Dives:
    Location: New Jersey
    47
    2
    0
    Princeton Tec warranties all of our products, including this one. We do not need a receipt, just return it to your local Princeton Tec dealer or contact us directly at Princeton Tec | Princeton Tec.
     
  10. sambolino44

    sambolino44 Manta Ray

    # of Dives: 200 - 499
    Location: Oak Harbor, Whidbey Island, WA
    793
    15
    0
    I took my light back to my LDS, and he took it with no questions asked, and told me to just grab another one off the wall. Can't ask for much more than that.
     

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