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Website difficulties - We are aware.

Discussion in 'Deep 6 Outfitters' started by LandonL, Mar 20, 2019.

  1. LandonL

    LandonL ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: I just don't log dives
    Location: Fort Lauderdale, FL
    491
    313
    63
    Murphy's Law is in full effect. We are aware of website downtime. There are problems with the physical hardware in our data center in Atlanta that will take several hours to resolve. Ordering will resume VERY LATE tonight, or in the AM.

    Just to be clear, the website is currently down and not accessible, and email/support services are down as well as part of this.

    - Deep 6 Gear Team
     
    NIS1169 likes this.
  2. NIS1169

    NIS1169 DIR Practitioner

    # of Dives: 50 - 99
    Location: Yokosuka, Japan
    65
    23
    8
    Thanks for keeping us in the loop, Landon!
     
  3. Diver below 83

    Diver below 83 Regular of the Pub

    # of Dives: 0 - 24
    Location: SoFlo
    758
    273
    63
    Worked for me a few mins ago. I was browsing for a while too
     
  4. LandonL

    LandonL ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: I just don't log dives
    Location: Fort Lauderdale, FL
    491
    313
    63
    Website is up, but still working on some issues with payment processing.
     
  5. Jayfarmlaw

    Jayfarmlaw Divemaster

    # of Dives: 200 - 499
    Location: Tuttle, Ok
    1,282
    1,005
    113
    I don't know if it is related, but I did receive and email last week saying my wetsuit had been shipped. The only problem is that is had received it 3 weeks before the email.... I hate computer gremlins! Great wetsuit by the way..

    Jay
     
  6. LandonL

    LandonL ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: I just don't log dives
    Location: Fort Lauderdale, FL
    491
    313
    63
    Unrelated. I was updating our warehouse inventory system software, so had to sync all the old orders... I accidentally sent an email to about 50 people saying their order was due/shipping, but it was an accident.
     
    pconsidine likes this.
  7. LandonL

    LandonL ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: I just don't log dives
    Location: Fort Lauderdale, FL
    491
    313
    63
    Back up, website available, payment processor issues fixed, new products coming into stock, and orders are coming in.
     
    jlcnuke likes this.
  8. jlcnuke

    jlcnuke Solo Diver

    # of Dives: 200 - 499
    Location: acworth ga
    453
    308
    63
    Thanks for being on top of that stuff. Looking forward to trying out the new gear after it gets here :)
     
  9. Southside

    Southside Nassau Grouper

    # of Dives: 25 - 49
    Location: Chicago
    86
    38
    18
    Sorry to keep asking but it appears that wings are back in stock, however the complete package is displaying the incorrect price. Is this going to get fixed soon? I'm debating on just buying all the individual components or waiting until the package is back at the correct price.
     
  10. LandonL

    LandonL ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: I just don't log dives
    Location: Fort Lauderdale, FL
    491
    313
    63

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