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Welcome to the Princeton Tec Q&A Forum

Discussion in 'Princeton Tec' started by Princeton Tec, Nov 11, 2008.

  1. Soakedlontra

    Soakedlontra Manta Ray

    # of Dives: 200 - 499
    Location: Northern Puget Sound
    1,011
    131
    0
    Dear Princeton Tec ScubaBoard spokesperson,

    Now Jumblies and I belong to the same 'club'! One week ago I checked my Shockwave light and when I placed back the light head I made the mistake to align it just on one side. It did not occur to me to align the head with the switch as well. When I turned the switch on...BINGO! the light did not work! I opened it up again and voila' one piece of the switch was split in two!

    I take responsibility for breaking the switch unintentionally, however it seems to me, after hearing that other divers had problems with it, that this bloody switch has an intrinsic tendency to failure.

    It may be wise to re-design it altogether and use a less brittle, more durable kind of plastic.

    Good night
     
  2. Princeton Tec

    Princeton Tec Dive Equipment Manufacturer

    # of Dives:
    Location: New Jersey
    47
    2
    0
    We will cover this under our warranty and get you a repaired light. Please contact your local authorized dealer or Princeton Tec for more information.
     
  3. Soakedlontra

    Soakedlontra Manta Ray

    # of Dives: 200 - 499
    Location: Northern Puget Sound
    1,011
    131
    0
    I have already done it.

    Thanks
     
  4. elbicho

    elbicho Angel Fish

    # of Dives: 0 - 24
    Location: Colorado
    28
    0
    0
    I purchased a Princeton Tec Torrent 7.5 watt lamp
    and it needs a new xenon lamp.
    Where can I buy one and about how much should it cost?
    Radio shack? Circuit City?
     
  5. Princeton Tec

    Princeton Tec Dive Equipment Manufacturer

    # of Dives:
    Location: New Jersey
    47
    2
    0
    Your best bet is to contact your local Princeton Tec dealer, who will either stock part# S-8 or can order the part for you. They are still readily available and are in most shops.

    Thanks

    Princeton Tec
     
  6. Ryan Nelson

    Ryan Nelson Nassau Grouper

    95
    17
    8
    How can I get a return authorization for my light? I've been calling the 1800 number on your website but it directs me to a person who gives dates she'll be out of office but those have passed. Any help would be greatly appreciated.

    Ryan

    Sent from my SCH-I545 using Tapatalk
     
  7. guzh_spears

    guzh_spears PADI Pro

    # of Dives: 100 - 199
    Location: Indonesia
    2
    0
    0
    Hi,
    can you advice me the local dealer in Indonesia? to be specific, preferable in Jakarta
     
  8. Ryan Nelson

    Ryan Nelson Nassau Grouper

    95
    17
    8
    No response on phone, no response here, how do you get a hold of these guys?

    Sent from my SCH-I545 using Tapatalk
     

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