If you were a passenger which your post seems to indicate, bring this up in a non-confrontational manner with the CB Owner if you are that upset over it. Since you are posting, I assume you are. It doesn't sound like anyone's life was in danger this time, just some annoyances about your dive that are possible pointers to much larger future problems. Lack of professionalism. Call it what you will.. Talk to the owner - Not the crew. Not the person that answers the phone's "manager". If the owner fails to see the issue, or wont take/return your call, then stop booking through them and find another charter you like better. Last time I checked there was lots of competition. When you step on a charter boat, you may or may not like the experience that you receive, but you are usually taking a somewhat of a gamble when you do so, and you should be prepared for a less than perfect experience. Not that you should expect that, just be prepared to be somewhat on your own. Some DM's will be better than others. Getting you to and from the dive safely should be job #1. These days that alone seems to be the defining standard for charters. Especially the getting you home part. Someone like you describe generally does not make it very long, as he/she is bound to make a much bigger mistake on the backside that will be a job/career ending move, as they are not paying attention to details, both life-threatening and non-life threatening. Hopefully nobody gets hurt when they do make their final mistake. I guess to sum it up, I think you are now obligated to call the owner and describe your experience and why you take issue with what went down. Posting here wont help. If you don't call them then you are perpetuating a potentially unsafe situation that probably should not continue. Be prepared for your complaint to be promptly ignored though, as I speculate that anyone that would allow an employee to provide an experience that seems as unprofessional as you describe probably is oblivious to their business and is just collecting cash for boat rides. That having been said most of the DM's that I run into up my way, are friendly professional, and bust their butts to make sure your experience is as safe, pleasant, and fun as possible. I think all your points are reasonable things that I would have expected to be taken care of, so talk to the owner and have a FRIENDLY conversation about it. Your only other option is once you are on the boat, if you see this behavior, do not dive - But who's realistically going to do that?
