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When a liveaboard trip is cancelled the day you arrive....

Discussion in 'Trips & Marketplace: Liveaboards' started by Erica Watson, Jan 9, 2018.

  1. Erica Watson

    Erica Watson Registered

    # of Dives: 100 - 199
    Location: Chicago, IL
    41
    48
    I saw that - they had contacted me asking if they could use what I posted, which i had no problem with. While i did not know about them previously, I do now subscribe!
     
    BDSC likes this.
  2. Shasta_man

    Shasta_man Contributor

    2,642
    724
    Glad to see Erica got some compensation. Yeah, the boat was free but not really fair to cost someone a large sum to take advantage of that offer and then not advise them in a timely manner to reduce thier costs. They must have put the same person on notifying you about the voucher as was responsible for notifying you the trip was cancelled. They won the best "dog ate my homework" excuse at their high school. Yeah, Aggressor employee, we know you are reading this.

    I have to think future promotions, how it's handled, quantity or at least fine print, will be different. We appreciate the promotions Aggressor but there is some responsibility that goes along with the promotion you get from the winner.

    So, this thread was quite productive:
    - We now know which boats Aggressor might stand behind or at least more behind.
    - That Undercurrent is cool AND helpful and I am joining.
    - Who's secretly, to us, been a lawyer all this time. Positively or negatively. :)
     
    Erica Watson likes this.
  3. Erica Watson

    Erica Watson Registered

    # of Dives: 100 - 199
    Location: Chicago, IL
    41
    48
    And as am update- Dive Assure is actually covering my claim- which is the hotel portion (I used points so this is far less than it seems) and the early flight out of Oman to Dubai. While it was initially very hard to get information from them as to what would be covered, I submitted everything and eventually they had time to review and I am at least not out of pocket for the Oman portion of my trip other than hotel points and my original flight in and out of Oman.
     
  4. kelemvor

    kelemvor Big Fleshy Monster ScubaBoard Supporter

    # of Dives: 200 - 499
    Location: Largo, FL USA
    7,116
    4,184
    Thanks for the follow-up!
     
    Erica Watson likes this.
  5. Lorenzoid

    Lorenzoid ScubaBoard Supporter Staff Member ScubaBoard Supporter

    # of Dives: I just don't log dives
    Location: Atlanta, USA
    10,038
    6,761
    Did DiveAssure give any reason why some things were covered and others not covered? Why hotel but not the major flights?
     
  6. Erica Watson

    Erica Watson Registered

    # of Dives: 100 - 199
    Location: Chicago, IL
    41
    48
    I think- without definite clarity on the matter- it is because I already had plans after the trip to be in Dubai for a week- and since I did not go home immediately after the trip was canceled they didn't count that has reimbursable.
     
  7. Lorenzoid

    Lorenzoid ScubaBoard Supporter Staff Member ScubaBoard Supporter

    # of Dives: I just don't log dives
    Location: Atlanta, USA
    10,038
    6,761
    That's something I mentioned as a possibility way upthread--that having alternative plans while over there, trying to salvage what you can, or in legalese, "mitigating your damages," might count against your case for airfare reimbursement. It's encouraging to believe that had you not pre-planned a trip to Dubai and just taken the next flight home to the US that DiveAssure may very well have reimbursed you for the flights, too.
     
    Erica Watson likes this.
  8. Erica Watson

    Erica Watson Registered

    # of Dives: 100 - 199
    Location: Chicago, IL
    41
    48
    I just got back from my "redo" trip to Turks instead of Oman and I loved my trip. The crew on the boat was amazing and I had a fabulous time, so I could say I would go on an Aggressor boat again :)
     
  9. Dogbowl

    Dogbowl Contributor

    # of Dives: None - Not Certified
    Location: Somewhere
    2,658
    1,774
    I’m glad they made things right.

    Not to mention this is great advertising for them...
     
    Erica Watson and Hoag like this.
  10. Hoag

    Hoag Contributor

    # of Dives: 200 - 499
    Location: SW Ontario - Just outside of the GTHA
    1,893
    1,590
    I am happy that everything worked out for you in the end. I love TCI, and would dive there any time!
     
    Erica Watson likes this.

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