worst online retailer with which i've ever had the displeasure of dealing.

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I have not dealt with DRIS but have alot of friends who do and never have had issues. In regards to having a foreign credit card and shipping to another address, even though it is still my old US address I use my residency I still have to show a lot of evidence I am who I am by proving my identification, a few forms, and roof of both my Thai address the card is registered to and my US residency address. If I have. Shipped to my father in the US to ship to me (to save on import tax) I have to have him confirm with the company to prove himself and his address.
 
I've had multiple dealings with Mike and DRIS over the past few years. I honestly believe that he, and the business he runs, ought to be a model for most dive retailers. Good products, creative marketing, and incredibly responsive and flexible customer service has allowed this business to grow rapidly and gain enormous customer recognition.

One disgruntled person whose phone number shows up on a fraud search sure isn't going to shake my faith in Mike.
 
I second what everyone else has said. I have done business with with DRIS on various occasions, and have never received anything less than exemplary customer service.
 
I agree as well. No issues with orders shipped to British Columbia. Always courteous and helpful replies to my email enquiries. Have sent dry suit there for service and repair with quick turn around times with no hassles despite the cross border issue. Cheers to DRIS.
 
-i am a dive professional who has also worked in scuba retail
-i STRONGLY reccomend use of another retailer
-terrible customer service

Guess what...I'm a dive professional..I work in Scuba retail..and I STRONGLY recommend DRIS if I don't have what the customer needs in shop. I do that because as a CUSTOMER of DRIS..I KNOW...from personal experiance...I can trust DRIS and Mike to do it right.

Sure glad I worked out those entitlement issues I had.....
 
It is always interesting when someone joins a forum and then as his first posting starts to bash a business. Especially one that claims to be a diving professional, who works in the industry. You have dealt with costumers yourself and should know better.
I know other fora were, if your first posting is like this, you'd get it locked immediately.
TS: So maybe after the venting you've done now, you might consider having it removed.
 
hands down the worst online retail experience I've ever had.
when I say this was my worst online retail experience ever, I don't mean strictly related to scuba equipment, I mean EVER! what will follow is a lengthy, detailed description of my personal experience, but they take home points are as follow:
-i am a dive professional who has also worked in scuba retail
-i STRONGLY reccomend use of another retailer
-terrible customer service
i recently had all of my dive gear stolen. this experience, to which many of you can relate, can be an ordeal to rectify. to compound the inconvenience of this tragedy, it was discovered days before i flew out for my next dive trip. upon discovering that my gear had gone missing, i began piecing together a new set, and some of my gear is difficult to find online. i ended up having to place orders with six different online retailers to assemble the set-up that I'd formerly possessed. naturally i was thrilled to find Dive Right In Scuba as they had some gear that was virtually unavailable elsewhere online. they also had expedient shipping options, so i thought i would receive my order before i flew out days later.
the following day i received an email telling me my order had been cancelled due to its failure to meet the stringent requirements of their "security check". after calling their store, speaking to a customer service representative, and being placed on hold several times for very long durations, i was finally put in contact with someone who seemed to be in a managerial position. Mike, maybe? he informed me that several details of my order raised "red flags" for security in their system. i was on the phone with him for over 30 minutes clarifying information that other retailers with whom i've dealt(including leisurepro.com, scuba.com, amazon.com, diveseekers.com, and the hundreds of non-scuba related establishments I've patronized since the inception of online retail) had no issue, he requested additional information which I'd almost consider an invasion of privacy(my current living situation, diver cert. number, etc.). i was accused of fabricating false addresses that couldn't be located via google maps, to which i responded by walking the representative on the phone through what can only be described as a step-by-step google maps tutorial. i was told that my phone number of sixteen years did not belong to me after a google search, and was told that my order could not be shipped to an address that was not the billing address(definitely do not try to buy a gift), after which i requested that they do send it to the billing address, but was refused. in fact i was told that they had elected not to process my order altogether. if they are this insanely paranoid of fraudulent credit card use, that's fine, but ulitimately, these people wasted invaluable shipping time, my time on the telephone, and overstepped boundaries by requesting too much information. by the end of the entire transaction, i had grown skeptical as to the legitimacy of this business as a whole. as someone who has worked in dive retail, and has been professionally diving for several years, i STRONGLY recommend NOT using this company. very cumbersome process that only yielded frustration and inconvenience.
Whaaaaa whaaaa whaaaaa, I can't have my way....

Dude, seriously I think its pathetic that you claim to be a "dive professional" and you're only only apparent purpose in joining the forum is what appears as a sad attempt to bash some one for not bowing to your will... Grow up

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I would like to know where he has worked as this "Dive Professional and Scuba Retailer" find out the true back ground. If you have been around that long you should know about security checks.
 
https://www.shearwater.com/products/teric/

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