XDeep - where to buy in the US?

[Norwegian Cave Diver]

You could get one from Protec Tulum or Protec Playa del Carmen Mexico. Why buy from them? Because one of the owners of those shops is the key designer of that gear. They will sell it to you and help you set it up. They are a first class shop with a focus on Cave training.

 

[vovanx]

They have great products - no question - but the absolutely WORST customer service for dealers. The rep here talks a great game but beware when you actually need delivery or service. Hard to believe that they survive with such a lousy business model in the USA.

being a proud owner of a few XDeep products I totally confirm this.

 

[Norwegian Cave Diver]

I know someone who needed theirs repaired. They sent it back to Poland and had it repaired and sent back No problem.

 

[ChuckP]

You could get one from Protec Tulum or Protec Playa del Carmen Mexico. Why buy from them? Because one of the owners of those shops is the key designer of that gear. They will sell it to you and help you set it up. They are a first class shop with a focus on Cave training.

That is great to know. I’m heading that direction soon and may stay awhile. I just wanted one before hand so that I could work on skills and such before I get there.

 

[tridacna]

I know someone who needed theirs repaired. They sent it back to Poland and had it repaired and sent back No problem.

That’s an acceptable solution? Most customers in N. America would not be delighted with such an arrangement. Having spare parts (wings I assume) or the ability to repair same in the country of sale should be an integral part of the sales model.

 

[Norwegian Cave Diver]

That’s an acceptable solution? Most customers in N. America would not be delighted with such an arrangement. Having spare parts (wings I assume) or the ability to repair same in the country of sale should be an integral part of the sales model.

I believe the harness had a worn strap that was sewn in. They are using it for dry caving also.

 

[tridacna]

Just saying. Packing and sending to Poland (or any other country) is a PITA. Cost of shipping, customs docs then cost of return...etc. not ideal.

 

[ChuckP]

James Draker and Hidden Worlds Diving - he’s the man! Nice presents in the mail today

 

[Malarky]

Just to shout into the void but I ordered a Tec and butt plate from Tec Dive Gear in August and had no issues. Clearly YMMV.

 

[Frostie]

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In fact, the only people we see that like the tec non-redundant model are hard core cave divers.

I’m not cave trained, so out of morbid curiosity, what’s the rationale behind this choice? I was under the assumption that cave diving literally lived and died on redundancy.