Hollis Quality Alert : HP Poppet

QUALITY ALERT:

Hollis Diaphragm-Style Regulators Purchased or Serviced between October 1, 2017 - May 25, 2018

Dear Customer,

 

We are sending you this email to notify you of a quality alert that requires your immediate attention.

 

There exists a possibility for the Hollis diaphragm style regulators sold or serviced between October 1, 2017 and May 25, 2018 with a new HP Poppet to significantly restrict airflow at low tank pressures (below 500 psi), posing a drowning hazard to consumers. Any regulator with the new HP Poppet must be fitted with the new style.

 

It is of the utmost importance that if you have a regulator model affected by this quality alert it be serviced and the pin replaced as soon as possible.

 

While no incidents have occurred, the possibility of an incident does exist. We strongly recommend that consumers take all necessary precautions when dealing with life support equipment.

NEXT STEPS: WHAT TO DO IF YOU BELIEVE YOU HAVE A PRODUCT AFFECTED BY THIS QUALITY ALERT

1. Do not use the affected product(s).

 

2. Determine if you have an affected product by going to the website below and following the provided instructions. Alternatively, you can bring your product into your nearest authorized Hollis Dealer or visit our recall website to determine if your regulator is affected.  Visit recall.hollis.com/pin

 

3. Please let any of your fellow divers who may be using an affected product know about this quality alert.

We apologize for the inconvenience and appreciate your cooperation in supporting Hollis regarding this matter.

 

Sincerely,

Hollis

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