Acting as a legal advisor on behalf of Mr. Cyril Gicquel known as Longipalmus on this forum.
My client is a professional in the dive industry and was we thought we could deal with professionals.
At the contrary. This is the reason of this post.
After more than a year without news from Depp and miss Hall (a single person company?), the only thing that made this company react was a post on this forum.
Within the same week my client finally got a reply from miss Hall.
Then on Mr Gicquel behalf, he handled me the case.
I have never seen an insurance company like DEPP !
You send the right papers they asked for, but letters are sending back. You try to call them, but they never pick up their phone, or they hang up. You send e-mails, but don't get any answer.
More than a year to close a claim ! Even when they have all they were asking for!
When we are so lucky so we can have a mail from Sandy Hall, she just pretends the documents she received were in french, so she had to translate them. Ok, I can understand that.
But... It was more than a month ago and since... No news, no answer, no contact!
And no way to know the following of the claim.
Now, we don't have any other choice : we have to start a legal procedure against DEPP.
What a waste of time and money!
If the case is not solved soon as we are contacting collegues in your country, we will post again to state what this insurance is
., unless they do their job.
The least we can do is to warn other people against unprofessional behavior in the dive industry.
