I was also very impressed with Suunto's customer service but to be honest now I'm a little worried this could happen again while maybe on a live aboard or something which would completely ruin my holiday
For your reassurance, but my wife and I have Eons. They're 5 years old. Mine's got approx 1100 dives on it, had a pressure sensor replaced at 2 years. Hers has around 800 dives and no issues ever
I also have a Perdix, thats used as backup - I brought it only too see what all the fuss was about. It has around 500 dives
From and diving standpoint there's no real difference between the two. Ignore those who claim the Eon is more conservative, they're talking nonsense. They both run similar NDL times - even with minor deco. After a string of 40 repetitive dives they were both still reading the same (within a minute)
While there's nothing fundamentally wrong with the Perdix, I wouldn't buy another. The GUI is old fashioned and clunky and the screen in bright conditions has lots of glare and a narrow viewing angle compared to the Eon.
It does have the ability to monitor 2 tanks simultaneously which the Eon frustratingly can't
While neither are perfect, the Eon, I feel is generally the better computer.