Just to be clear, the poor customer service that Bruce and I have experienced with Equinox are not isolated incidents.
From:
DV Info Net -- Introduction (
GL2 Underwater [Archive] - The Digital Video Information Network)
Chris C. Corfield July 30th, 2006, 10:02 PM
As a note to this thread. As i stated I purchased a GL2 housing from Equinox at the beginning of February. After three months and countless empty promises later, my housing shipped. Gleefull was I, until I opened the box. The housing arrived, with all the extra controls I ordered, but the wrong arms and no LCD. More time goes by and my arms ship, again no LCD. Blame suppliers or misfunctioning LCDs, but it finally shipped Tuesday. I finally tried the housing yesterday, minus LCD, in the local quarry. I had enough waiting. But be forewarned, remove the 6.5 LB weight for fresh water. Instead add a 2lb weight for 60-100' dives and a 3lb for less than. With the 6.5 lb it was so negative you plumit to the bottom. With 2lbs on my dives today, 80' approx, it was slightly positive (no arms or lights), very easy to dive with. I haveto say their product is great, but their customer service is terrible, especially for such an expensive, limited market.
Chris