So I start shooting a D70 about a year and a half ago. A few weeks ago, I finally house the thing up. Get the Ike housing, strobes, ports, arms, the whole 9. Ryan rocks. Kyle rocks. Everyone I've talked to in this whole process as I move back into UW shooting has been amazingly helpful.
So after dive number 4 with the rig, one of my strobes goes on the fritz. The modeling light is intermittent. No biggie, except on a night dive. So I get into the thing to check the modeling bulb, and to make a long and embarrassing story a short embarrassing story - I booger up both strobes.
I'm off to Kona on 12/22 - and I have a series of dives scheduled this weekend and next so I can TRY to move from "OMG my pics suck" to something closer to "my pics kinda suck." Now I'm FEAKING OUT. I'm sure I'll get them back for the Kona trip, but confident I'll be strobless for all of my scheduled practice dives before the trip....
In steps Ikelite customer service.
I write a confession letter. Telling them I blew it, I'm a moron, but I'm in trouble - can I get these back for Kona, and can I possibly get these back for my practice trips? (it was me begging in the letter.. pretty sad actually.) These incredible people turned my steobes around in 8 days (counting the 3 day UPS).
8 days from date of receipt, I had them back in my hands.
Are you kidding me?
Everyone, and I do mean everyone I spoke to at Ike - from the people who answered the phone, to the tech people - we're all the sweetest, kindest people ever. They all came to know me (as I kept calling...) and assured me I'd have it back for my Kona trip. But when they called and told me last Friday that they were shipping, and I'd have them back on Wednesday... well, I was just completely speechless.
I can't say enough great things about Ikelite and their true secret weapon: Their people. I mean, wow. I actually have a chance to get a grip with this rig before my trip, and (hopefully) bring home some amazing pictures of our once-in-a-lifetime vacation in Hawaii.
Ikelite, you guys are the best. You have me as a customer for life.
---
Ken
So after dive number 4 with the rig, one of my strobes goes on the fritz. The modeling light is intermittent. No biggie, except on a night dive. So I get into the thing to check the modeling bulb, and to make a long and embarrassing story a short embarrassing story - I booger up both strobes.
I'm off to Kona on 12/22 - and I have a series of dives scheduled this weekend and next so I can TRY to move from "OMG my pics suck" to something closer to "my pics kinda suck." Now I'm FEAKING OUT. I'm sure I'll get them back for the Kona trip, but confident I'll be strobless for all of my scheduled practice dives before the trip....
In steps Ikelite customer service.
I write a confession letter. Telling them I blew it, I'm a moron, but I'm in trouble - can I get these back for Kona, and can I possibly get these back for my practice trips? (it was me begging in the letter.. pretty sad actually.) These incredible people turned my steobes around in 8 days (counting the 3 day UPS).
8 days from date of receipt, I had them back in my hands.
Are you kidding me?
Everyone, and I do mean everyone I spoke to at Ike - from the people who answered the phone, to the tech people - we're all the sweetest, kindest people ever. They all came to know me (as I kept calling...) and assured me I'd have it back for my Kona trip. But when they called and told me last Friday that they were shipping, and I'd have them back on Wednesday... well, I was just completely speechless.
I can't say enough great things about Ikelite and their true secret weapon: Their people. I mean, wow. I actually have a chance to get a grip with this rig before my trip, and (hopefully) bring home some amazing pictures of our once-in-a-lifetime vacation in Hawaii.
Ikelite, you guys are the best. You have me as a customer for life.
---
Ken
