I'm a little late with this, but here goes anyway.
I had a problem with my Ikelite housing. I wrote to Ikelite, they said to send them the housing. So I did.
A week later, I got an email from them. They had fixed my problem, and found some cracks in the back of the housing. So they were replacing the back, no questions asked.
Two weeks after reporting the problem, I had my housing back, performing flawlessly.
The cost to me: bupkus, nada, zip, zilch. Not a sous. For fixing my problem and one I didn't know I had, they took nothing.
I can't imagine a better customer service experience.
Ikelite gets my business for whatever I can. Thank you, Ikelite! Actually, thank you to all the people that make up Ikelite!
I had a problem with my Ikelite housing. I wrote to Ikelite, they said to send them the housing. So I did.
A week later, I got an email from them. They had fixed my problem, and found some cracks in the back of the housing. So they were replacing the back, no questions asked.
Two weeks after reporting the problem, I had my housing back, performing flawlessly.
The cost to me: bupkus, nada, zip, zilch. Not a sous. For fixing my problem and one I didn't know I had, they took nothing.
I can't imagine a better customer service experience.
Ikelite gets my business for whatever I can. Thank you, Ikelite! Actually, thank you to all the people that make up Ikelite!