stretchthepenn
Contributor
Since the original thread devolved and got locked, I'm posting a new thread to report the results of my back-and-forth with Seaskin/Aqualand about the round vs. oval cuffs.
Aqualand's sales manager, Onur, is a super-nice fellow, and he was more than willing to make things right. Shipping the suit from the US to England as a private person would've been a bit pricey ($185 on the low end, $400+ on the high end), so Onur offered to send me a return label. His commercial rate would've been a lot cheaper but still a tad on the expensive side, so instead, Onur is simply mailing me a set of oval cuffs that I'll get someone Stateside to install.
I think we're both pleased with the compromise; Onur solved a problem at minimal cost and with low effort, and I'm going to get my desired outcome at a reasonable expense. This kind of Shearwater-level customer service is what makes people like me want to talk up the Seaskin brand and come back the next time I need a drysuit.
Oh, and as a final and snarky side note, I reached out to a usability professional who works for a major US bank and asked this person to run through the cuff-selection scenario. The verdict: "Yep — definitely on your side here!"
Aqualand's sales manager, Onur, is a super-nice fellow, and he was more than willing to make things right. Shipping the suit from the US to England as a private person would've been a bit pricey ($185 on the low end, $400+ on the high end), so Onur offered to send me a return label. His commercial rate would've been a lot cheaper but still a tad on the expensive side, so instead, Onur is simply mailing me a set of oval cuffs that I'll get someone Stateside to install.
I think we're both pleased with the compromise; Onur solved a problem at minimal cost and with low effort, and I'm going to get my desired outcome at a reasonable expense. This kind of Shearwater-level customer service is what makes people like me want to talk up the Seaskin brand and come back the next time I need a drysuit.
Oh, and as a final and snarky side note, I reached out to a usability professional who works for a major US bank and asked this person to run through the cuff-selection scenario. The verdict: "Yep — definitely on your side here!"
