tn bowhunter
New
I just spoke to Juan about TWO defective Mares masks I own. The pure vision has leaked since the day I purchased it. I informed the shop manager where it was purchased and he had no interest in sending it back. I have the same issue with an X-vu Liquid Skin that I purchased last summer from a different shop. I told the manager of that shop and again no offer to return it. I'm not sure if the required returns process for the distributor is so bad that they do not want to deal with it or if I am just in a unique situation.
Regardless, I did not want to make the situation uncomfortable by pushing the issue so I did not push the obvious, verbalized need to return these masks via the distributors. I called Juan at Mares today and he proceeded to tell me (his assumptions) that I was not dealing with the manager or owner of the shops when indeed I did in both cases. I told him I did not want to "tell on" the shops because it would create an uncomfortable situation for me. At that point he simply said well have a good weekend. Juan I understand the supply-demand chain process. In fact, I wrote a graduate level thesis about it so your explanation of what distributors are supposed to do and why you cannot help a consumer who purchased YOUR products is unnecessary. I am Mares customer just as I am the distributors'.
So now that I finally have time for some classes and trips, I have to buy two more masks because BOTH of these Mares masks are defective. I have no intention of buying more Mares products for myself or my family after today's experience. In fact, I am almost ready to give away what Mares products I have because I do not want to advertise for you.
Regardless, I did not want to make the situation uncomfortable by pushing the issue so I did not push the obvious, verbalized need to return these masks via the distributors. I called Juan at Mares today and he proceeded to tell me (his assumptions) that I was not dealing with the manager or owner of the shops when indeed I did in both cases. I told him I did not want to "tell on" the shops because it would create an uncomfortable situation for me. At that point he simply said well have a good weekend. Juan I understand the supply-demand chain process. In fact, I wrote a graduate level thesis about it so your explanation of what distributors are supposed to do and why you cannot help a consumer who purchased YOUR products is unnecessary. I am Mares customer just as I am the distributors'.
So now that I finally have time for some classes and trips, I have to buy two more masks because BOTH of these Mares masks are defective. I have no intention of buying more Mares products for myself or my family after today's experience. In fact, I am almost ready to give away what Mares products I have because I do not want to advertise for you.