Aaron Draizin
New
Hi Mares,
I have a mares proton octopus and the cover has broke. Specifically, the plastic mesh around the cover of the purge has broken. My understanding is that this problem has occurred in mass on this model and that the model has now been discontinued. I am also unable to purchase replacement parts/covers for this piece of equipment. Will Mares replace my octopus or provide a new cover based on the obvious design issue with this model? Please let me know. I have enjoyed my Mares equipment immensely and would love to continue to purchase, use, and promote Mares equipment. I am hoping Mares will do the right thing. Thank you for your consideration.
Sincerely,
Aaron
I have a mares proton octopus and the cover has broke. Specifically, the plastic mesh around the cover of the purge has broken. My understanding is that this problem has occurred in mass on this model and that the model has now been discontinued. I am also unable to purchase replacement parts/covers for this piece of equipment. Will Mares replace my octopus or provide a new cover based on the obvious design issue with this model? Please let me know. I have enjoyed my Mares equipment immensely and would love to continue to purchase, use, and promote Mares equipment. I am hoping Mares will do the right thing. Thank you for your consideration.
Sincerely,
Aaron
