Mares x-streams

[jimhaley1]

My 13 year son saved for months to buy a set of red and white MARES X-STREAMS in May from Dive Quarters in Virginia Beach. They are now out of business and I am hoping someone can help me with warranty info. Both fins are have rips where the white joins the red. I have pictures I would be happy to share. My son has logged 20 dives this summer and I feel for him because he spent a great deal of time researching fins before using his allowance to buy the X-Streams. Hey he even talked me into getting a set for myself and I love them.

My problem is his set is ripping and Dive Quarters is out of Business. I really want to make this right for him but cant contact the dealer and don't have the sales receipt any longer. Any help would be greatly appreciated.

Thanks
Jim

 

[buddhasummer]

I'm sure Zak will be along shortly and will sort this for you, he seems like a stand up guy.

 

[Zak OHara]

Hi Jim,We will take care of you.. I'm sending a PM now. Thanks,

 

[buddhasummer]

Nice one Zak.

 

[jimhaley1]

Hey Zak,

Just want to thank you for the quick response. I got your PM and sent the information you requested. Also want to let anyone who reads my post to know the X-Streams are a nice light fin and I have been very happy with mine.

Jim

 

[buddhasummer]

Hey Zak,

Just want to thank you for the quick response. I got your PM and sent the information you requested. Also want to let anyone who reads my post to know the X-Streams are a nice light fin and I have been very happy with mine.

Jim

Cool, yeah Zaks a nice guy was sure he'd sort it. Nice, I like a happy ending.

 

[jimhaley1]

Zak,

Replacement Fins arrived Friday just in time for us to take out on a Friday dive. Can't thank you enough for such a rapid response and great customer service.

 

[buddhasummer]

Three cheers for Zak, nice one.