Allison Finch
Contributor
I had a few problems on my last month long trip to the Philippines.
First, due to my fault, I had the sync cord connection come loose at the housing end of my Rebel XTi. As a result, the connection flooded. I washed it, cleaned out corrosion and it continued to work. I would like to send the housing and cord in for servicing to repair any damage.
Is the cord repairable? Should I send both in for servicing? While the connection worked, there was noticeable corrosion on the pins.
Secondly, My new DS 160 battery latch broke. I was able to retrieve the battery but, of course, it is useless. I read that there had been problems with these latches being substandard and breaking. Is Ikelite covering this damage with replacement? Would I need to send it in and, if so, what would be the way to do it?
Any help on these matters are appreciated. I love my Ike equip and, over the 15 years I have been using it, these are the first problems I have had.
First, due to my fault, I had the sync cord connection come loose at the housing end of my Rebel XTi. As a result, the connection flooded. I washed it, cleaned out corrosion and it continued to work. I would like to send the housing and cord in for servicing to repair any damage.
Is the cord repairable? Should I send both in for servicing? While the connection worked, there was noticeable corrosion on the pins.
Secondly, My new DS 160 battery latch broke. I was able to retrieve the battery but, of course, it is useless. I read that there had been problems with these latches being substandard and breaking. Is Ikelite covering this damage with replacement? Would I need to send it in and, if so, what would be the way to do it?
Any help on these matters are appreciated. I love my Ike equip and, over the 15 years I have been using it, these are the first problems I have had.