Activesync has control of your serial port (and it isn't easy to shutdown activesync)
I'm assuming you've got your PDA cradle attached to a USB port, so you need to tell
Activesync to release the serial port you're not using so SDM can get it. Do this:
- Right click the Activesync icon (grey or green circle) on your taskbar.
- Click on connection settings.
- Uncheck the box next to "Allow serial cable or infared connection to this COM port".
- Click OK
Now you should be able to connect to your D9. (If you sync your PDA via USB, then you can leave the settings like that)
If you're syncing your PDA through the serial port, disconnect it, do the above, download your D9 data, then re-connect it and re-check the box you unchecked above.
Gotta love Microsoft, taking control of everything on your computer.....
Good luck!!!