Shout out to DRIS customer care

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Freshie1234

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Recently, I ordered a Go Pro from DRIS. There happened to be a misunderstanding. As we all know, this happens from time to time with any business you buy from.

When I brought this misunderstanding to their attention, I was taken care of 110%.

Not only did they solve the problem, they went OVER AND ABOVE in their level of service


Thank you very much Mike, Chris, and Debbie!


- Marshall
 
Awesome. I like when I order things separately (different times of the day) and they realize this. Then they combine them into one box and issue me a shipping refund. It doesn't always happen, but it's cool when it does. It makes you feel like you're dealing with an honest company. I had an order where I didn't apply my points correctly. Debbie said she'd correct it, but also noted that it would drop my order below $70 and negate the free shipping. I probably would have ordered additional stuff had the points applied properly, but it was still nice that they would engage in the conversation. I recently asked Mike about some light mounts to go to loc line arms and he took the time to respond a few times about the frustration of not being able to sell the mounts separate than the arms, which I thought was cool.

And everyone who has seen my DRIS lights have never had anything negative to say. Typically when someone sees your lights, I feel like they are judging you, but then I pull out the DRIS lights I notice a change in reaction. :) I also love the points system (if I hit the apply button).
 
https://www.shearwater.com/products/teric/

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