Well I have been around and around with DEPP with my claim. I say claim. I reported by loss the first part of October when I returned from Cozumel. The loss occurred on my second day of diving on a 10 day trip. After 62 emails between myself (Not counting all the emails and phone calls to Olympus), Sandy Hall, Dixie Lehrmitt and the President himself, Deane Lehrmitt, I still have no Claim number, no idea when I will receive a check or when the check will be cut. I received an email from Deane on Dec. 15th that he had personally reviewed my claim and had approved it to be processed. Now 75 days later I have received no further communication to my 6 additional emails to the people noted above requesting information and continue to be ignored. Now, being an Insurance Professional myself for almost 25 years I have been more than patient.
There is far more to this story that I have written here and if I dont get this settled in the next 5 business days not only will I get the KY Department of Insurance involved I will post portions of the emails that border calling me a liar as respects proving my loss b/c they could not get the information they wanted from Olympus. The same information I wanted and could not obtain myself. Im not going to go into that now but I will should this rediculous claims handling process go on further. How you can so obviously ignore your customer during a claims handling process and expect to retain customers is beyond me. The way this has been handled there is no way in H@ll I could suggest anyone insure their gear with this product when I have had such a difficult time in obtaining even a response to a communication. Let alone a claim # or a check.
There is far more to this story that I have written here and if I dont get this settled in the next 5 business days not only will I get the KY Department of Insurance involved I will post portions of the emails that border calling me a liar as respects proving my loss b/c they could not get the information they wanted from Olympus. The same information I wanted and could not obtain myself. Im not going to go into that now but I will should this rediculous claims handling process go on further. How you can so obviously ignore your customer during a claims handling process and expect to retain customers is beyond me. The way this has been handled there is no way in H@ll I could suggest anyone insure their gear with this product when I have had such a difficult time in obtaining even a response to a communication. Let alone a claim # or a check.
