Do not let this thread die! Issues like this will only come to light if they are discussed in an open forum. While there may be lots of speculation, we would have never known about the situation if not for this forum. People are hypothesizing based on the few statements made by both parties, as well as their personal interactions with rich. The actions and statements by rich are suspicious at the minimum. Account transfers are all electronically recorded and easily verified. It may not be clear as to exactly how much money was transfered for each individual guest, but the lump sum transfer is easily verifiable. Also too coincidental that rich is now the US agent for HM resorts.
The thread should not die, These posts are not just random gossip from ignorant people, they are thoughtful(somewhat) and express genuine concern to find out what happened. Some people are directly involved and have more info, but they are also blinded by their faith in the person telling them what's going on. Other people have no knowledge of the events but are good at spotting bull**** when they see it, and since they are not emotionally involved can be less biased. Then there are some who have had first hand experience with rich and have their own opinion, both good and bad. So please continue to post. Would like to hear more from FI mgmt. Rich, what do you have to say for yourself now that people have asked specific questions?
I have no ax to grind or a grudge against rich, I just don't want anything like this to happen again. It all sounds fishy.
I hope all the people who had their "reservation moved" have a great trip. I hear that all the rooms have showerheads! I would expect that mgmt will go out of their way to please the relocated guests as this is great publicity for them.