I purchased two new items from LeisurePro over the past weekend that totaled $463.15. Looking at my bank statement this morning I noticed the following charges:
09/01 $463.15
09/03 $213.20
09/03 $249.95
I phoned LP and was told that their standard policy is to place an authorization for the full amount (in my case $463.15) against the customer's card when the transaction is made online (in my case on Sept 1st). Since they needed to ship the two items to me independently of one another they then charge additionally for each item when they dispatch it out to me. The original authorization will then "fall off" my bank account within 7 business days. The result of this is that for at least 10 days I have been "liberated" of an additional $463.15 until the original authorization "falls off" my account. The person that helped me on the phone said she would send a request to their credit dept to see if they might be able to expedite the cancellation of the original funds authorization but since LP observes Jewish holidays tomorrow and Friday I would not get any feedback until at least Monday.
I have purchased from LP on a few occasions over the past few years and I have never run into this particular problem. I asked and the agent on the phone confirmed that this is a standard policy at LP. The only reason I placed the order with LP this time around was because ScubaToys did not have one of the items in stock that I wanted urgently so getting it from LP meant I would not have to cancel my dive trip to Catalina this coming weekend. Now I probably won't go this weekend anyway while I wait for LP to sort out their credit dept.
After this experience I will definitely not be buying from LP again. I think it's a business policy that sucks; why don't they just charge the original amount, mark the order as paid on their database and then fulfill the order however they want to, one box, two, or whatever?! Why charge independent amounts *again* upon shipping the items?
No Bueno!
09/01 $463.15
09/03 $213.20
09/03 $249.95
I phoned LP and was told that their standard policy is to place an authorization for the full amount (in my case $463.15) against the customer's card when the transaction is made online (in my case on Sept 1st). Since they needed to ship the two items to me independently of one another they then charge additionally for each item when they dispatch it out to me. The original authorization will then "fall off" my bank account within 7 business days. The result of this is that for at least 10 days I have been "liberated" of an additional $463.15 until the original authorization "falls off" my account. The person that helped me on the phone said she would send a request to their credit dept to see if they might be able to expedite the cancellation of the original funds authorization but since LP observes Jewish holidays tomorrow and Friday I would not get any feedback until at least Monday.
I have purchased from LP on a few occasions over the past few years and I have never run into this particular problem. I asked and the agent on the phone confirmed that this is a standard policy at LP. The only reason I placed the order with LP this time around was because ScubaToys did not have one of the items in stock that I wanted urgently so getting it from LP meant I would not have to cancel my dive trip to Catalina this coming weekend. Now I probably won't go this weekend anyway while I wait for LP to sort out their credit dept.
After this experience I will definitely not be buying from LP again. I think it's a business policy that sucks; why don't they just charge the original amount, mark the order as paid on their database and then fulfill the order however they want to, one box, two, or whatever?! Why charge independent amounts *again* upon shipping the items?
No Bueno!