Anyone ever use a Bare drysuit warranty?

[Bigeclipse]

Bare claims they have a lifetime warranty on seams but this does not include wear and tare. My drysuit appears to be an older trilam HD I think from 2006. The tape on the seams is starting to literally dry and fall apart and I'm getting some very slight leaks. Would this be considered normal wear and tare?

 

[BARE Sports]

Hi @Bigeclipse ,

Can you please contact our Customer Service department? This does sound like is covered under warranty, but we will need more information to say for sure. We have included our contact information below:
BARE manufacturer of wetsuits, drysuits, and watersports exposure protection - Support - Consumer - Contact Information

 

[lerpy]

BARE has great customer service and their warranty is very good and they are good about honouring it, not a hassle like some places can be about warranty.

 

[Doby45]

@Bigeclipse, let us know how it goes. It has almost been a week. Did Bare say anything when you called em?

 

[MJW_diver]

Hi,

I have a BARE XCS2 drysuit. When I bought it, it was provided with a lifetime warranty, which I have recently tried to claim under, as pretty much every seam in the suit is leaking.

It has taken BARE over 10 weeks to finally respond with "this suit is uneconomic to repair. We can offer 25% off the cost of a new suit". They do note that the zip was replaced and, because of the way it was fitted, it would be very difficult to remove. However, I was not claiming for the zip, but about all the major seams.

This is incredibly poor service -- they are not honouring their lifetime warranty, and have taken an extraordinarily long length of time to provide a poor response.

I no longer recommend people consider BARE products.