Aeris AI dive computer software issues

[DavidnPeggy]

:depressed: I really would like some help getting access to the dive logs on my Aeris AI Dive computer. I have been using the supplied software with updates from the Aeris support website since September of 2009.
I keep trying the software hoping for a different result .... (definition of insanity).
I love the computer, but the PC software does not run correctly on my windows 7 computer. When I download new dives to my PC the dive site and dive locations do not always work. The software periodically assigns its own dive site and then will not allow me to change it in the dive log or dive location sections. I have reported problem on the areis technical support website every year. No feedback, no solution, nothing.

I really love my Aeris AI ... but this is way to simple to fix ... please release the software as open source so it can be fixed by people who love the hardware. If you think your software is proprietary and helps you sell products you are kidding yourselves.
Please get your support people on board solving these problems.
If you need someone that knows how to fix these problems ... I would be happy to consult with your support team.
David

 

[NCadiver]

Use this email address DEMKE@oceanicusa.com it should get you to the president of aeris. Let him know your issue about your emails not being responded too.

 

[DavidnPeggy]

Thank you for the contact info. I will give it a try.