SubSurface, Perdix 2, and Bluetooth Sync Issue

[tursiops]

I once contacted Shearwater about chronic bluetooth connection problems and it was like the first time they had ever heard of such a thing.

How long ago was that? And were you asking about Mac, Android, or Windows?
They've had blog posts on their wiebsite for many years with hints about how to address such issues. For example:

My dive computer won't connect to Cloud Desktop after updating my Windows - Shearwater Research

Likely the situation you are experiencing is the old Bluetooth Pairing on your dive computer is stored a little awkwardly from the previous Windows Version. I advise we remove […]

www.shearwater.com

Windows 10 Update - Shearwater Research

BLE is the protocol that the Perdix and Perdix AI use to communicate with Shearwater Desktop. Ever since the update, numerous BLE issues have been reported and subsequently confirmed by Microsoft. These issues have affected our users and their ability to connect to Shearwater Desktop.

www.shearwater.com

New Perdix's use Bluetooth Low Energy only - Shearwater Research

Perdix units that have been shipped with version 44 firmware have now had their hardware upgraded to use the same Bluetooth 4.2 module as the Perdix AI. The advantage to this is a much lower […]

www.shearwater.com

I am having trouble connecting my Android device to my dive computer - Shearwater Research

There are a few ways you can try to establish connectivity with your Android device: Restart the app Ensure “Location Services” are enabled Restarting the Bluetooth connection every 30 seconds Restart the Android device […]

www.shearwater.com

The posts go back at least ten years.

 

[rob.mwpropane]

I once contacted Shearwater about chronic bluetooth connection problems and it was like the first time they had ever heard of such a thing.

I'm not sure if they worked on it or what, but it feels like the transfer happens a lot faster then it used to.

Also helps to turn down the sample rate. (I think every 4s vs every 1??)

Of course this is all dependent on actually making that initial connection

 

[BlueTrin]

I transfer via my phone too but I don’t use android. I often had issues when doing via desktop

 

[greeniguana]

I keep an old cell phone, from probably 2 upgrades ago, that I only use to sync shearwater dive computers. This would be hilarious if it weren't so sad.

 

[admikar]

My old Samsung S8 worked flawlessly with Perdix. My new A53 is nothing but problems. I have to go to Subsurface, try to connect, then go to BT menu and pair it every single time and then go back to Subsurface and connect.
Never managed to get Win10 Subsurface to connect using SW dongle, but SW desktop connects no problem.

 

[Luis H]

I would like to download my dive date directly from my new Perdix 2 into Subsurface directly, but I get the following pop-up every time: “Dive data import error”.

I don’t know if this is a Bluetooth error, but I don’t think so. I am able to connect the Shearwater Cloud Desktop and I can connect my older Perdix AI (and my wife’s) to either the Shearwater Desktop or the Shearwater Cloud Desktop.

Actually, all three Perdix computers get the same “Dive data import error” message when I try to download directly to Subsurface.

My work around with the Perdix AI has been to download the dive data to the Shearwater Desktop and then export the data into to XML files. Subsurface easily imports the XML files. The Perdix 2 doesn’t seem to play well with the old Shearwater Desktop.


So, I am looking for help on how to resolve the “Dive data import error”.

I am running Windows 10 on my desktop and laptop.

Here are some screen shots from Subsurface:

Thanks for any help or suggestions.

 

[inquis]

@Luis H - the highest success rate is by downloading to Subsurface Mobile on a phone. Then access from the desktop/laptop via a cloud account.

 

[Luis H]

I was hoping for a more direct fix...

Thanks

 

[Luis H]

@Luis H - the highest success rate is by downloading to Subsurface Mobile on a phone. Then access from the desktop/laptop via a cloud account.

That didn't work well.

I tried exporting the data using .db, XML, and UDDF. The XML data lost the dates, times and gas data. The best results was when I imported the UDDF files into Subsurface, but it still lost the gas data. It assume all dives used air. I didn't even look to see if the tank pressure data was transfer.

What format do you use to transfer the data into Subsurface?


Oh well, at least I have been able to transfer my Perdix AI data using the old Shearwater Desktop software.

 

[admikar]

That didn't work well.

I tried exporting the data using .db, XML, and UDDF. The XML data lost the dates, times and gas data. The best results was when I imported the UDDF files into Subsurface, but it still lost the gas data. It assume all dives used air. I didn't even look to see if the tank pressure data was transfer.

What format do you use to transfer the data into Subsurface?


Oh well, at least I have been able to transfer my Perdix AI data using the old Shearwater Desktop software.

There is no export. You download dives to your mobile device, save them on cloud and then sync cloud with your desktop app.