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Armor bag fell apart in less than 5 dive trips!!

Discussion in 'Armor Bags' started by NewbieScubyDoo, Sep 1, 2013.

  1. NewbieScubyDoo

    NewbieScubyDoo Angel Fish

    # of Dives: 200 - 499
    Location: Georgia
    54
    24
    8
    DSC08834.jpg DSC08840.jpg DSC08839.jpg

    I spent around 100.00 for this Armor bag, and in LESS than 5 dive trips, it ripped and torn like a cheap ragdoll.

    Here is the kicker...

    As the area around the handles ripped as I was on a dive boat, I had to use a old, spare 10.00 dive bag, and I been using it ever since with NO problem.

    Could had saved 90.00!

    "Armor" is the wrong choice to name this brand of bag. Maybe, "Gotcha" is more like it.

    The rips at the end of bag still stump me, as I have no sharp objects in this bag.

    Could not be more disappointed in this brand.
     
  2. redacted

    redacted Guest

    Can you still read the "Made in China" label?
     
  3. Chugwhump

    Chugwhump Loggerhead Turtle

    # of Dives: None - Not Certified
    Location: SE Florida, the flattest part, I can see Mount Pom
    1,911
    842
    113
    I have no iron in this fire.
    I am not in the business of bags, I do not have a friend that works for Armor, I do not own stock in Armor, unless a few shares are buried within my mutual fund.
    I would however like to know, did you attempt to return it to an Armor Bag Dealer?
    I have only a weight bag from them, and I won it in a charity raffle at my LDS several years ago.
    It has served me well for 3+ years.
    If you bought this bag 15 years ago, well that's a good life spell even for mil spec kevlar bags that might ordinarily live in your closet unused.
    If you bought it 6 months, weeks, or days ago, I think Armor will stand behind a replacement.
    Even Ferrari and Mercedes have issues once in a while.

    Chug
    Has a "Dura Bags" dive bag from 1986, and replacement is imminent.
     
  4. chillyinCanada

    chillyinCanada Solo Diver Staff Member

    15,114
    9,501
    113
    Cuts in ends of bag may well be from airplane. By this I mean, all of my bags get pretty trashed from the puddle jumper flights from mainland to island.
     
  5. ArmorDave

    ArmorDave Angel Fish

    21
    3
    0
    You should contact Armor about it. Armor has never failed to replace or repair a bag (free of charge) regardless of warranty or not, and regardless of whether or not the airline or other carrier damaged the bag. Not sure how long ago this was posted, I don't get to check on here often, I encourage you to contact me. Dave
     
    robb3369, Chugwhump and awap like this.
  6. NewbieScubyDoo

    NewbieScubyDoo Angel Fish

    # of Dives: 200 - 499
    Location: Georgia
    54
    24
    8
    Dave,

    I sent u a private message.

    Thanks!
     
  7. NewbieScubyDoo

    NewbieScubyDoo Angel Fish

    # of Dives: 200 - 499
    Location: Georgia
    54
    24
    8
    UPDATE:

    I contacted Dave and we are getting this resolved.

    Will keep u updated but it seems like Armor quickly addresses any problems and prides itself on great customer service.
     
  8. NewbieScubyDoo

    NewbieScubyDoo Angel Fish

    # of Dives: 200 - 499
    Location: Georgia
    54
    24
    8
    Impressive!

    It takes a company that truly cares about their customer base when they take back their product, without a sales receipt, proof of purchase, or anything else.

    Add to that, I needed the replacement dive bag in less than a weeks time.

    I got my bag today. Two days before my dive trip!

    Thank you Armor Bags!

    you have completely won me over, and already eyeing a backpack with the small dry bag attached.

    Companies like you are rare. It's a comfort to know you care abut your customers and will actually service your product long after the sale.

    Thanks again!
     
    awap likes this.
  9. Bratface

    Bratface Loggerhead Turtle

    # of Dives: 1,000 - 2,499
    Location: South Florida
    1,829
    268
    83
    Bags do get plenty of wear and tear. I dive every weekend from a boat and my old bag had several small rips (it was coated mesh, sturdy, another brand). The zipper started failing due to salt water even with rinsing after every dive. But I used it for close to 10 years. My second, and current bag is pretty sturdy but I will have to replace it someday too. My travel bag is made by Armor. It's gotten plenty of use to and loaned to several buddies. It's stood the test by all kinds of airport handlers. You must have gotten one made on a Monday.
     
  10. dumpsterDiver

    dumpsterDiver Banned

    # of Dives: 2,500 - 4,999
    Location:
    9,003
    4,664
    113
    Dave at Armor is one of the "Good Guys". I have VERY rarely heard anything negative about his products, and have never heard that they do not resolve customer complaints...[​IMG]
     

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