bsinger74
Registered
It is with hesitation that I write this, but the circumstances warrant informing other divers about what happened at this hotel.
This past weekend, my parents and my family booked two rooms at the De Funiak, FL Super 8 while we were diving at Vortex Springs. To cut a long story short, some property of mine (an Ipod) went missing during our stay. The hotel manager was (far) less than courteous about the matter, despite highly questionable actions on the part of the hotel.
As I left for home on Monday, after checking out, I noticed that my Ipod was missing out of my computer bag. I further learned that the evening before, my mother and kids had returned to the hotel to find our hotel door had been left open after the room was serviced, clearly demonstrating some manner of negligence on the part of the hotel staff. To be clear, this is NOT about the Ipod. I am also not accusing the hotel staff of stealing the item. I *am* positing negligence on the part of the hotel in leaving our room open after being serviced, which is highly suspect in considering missing property.
I contacted the hotel Monday night as soon as I realized it was missing. I was referred to the hotel manager, that I called on Tuesday. This is where things went sour.
I attempted to explain the case to the hotel manager and to seek a peaceable solution, when he then turned extremely rude, accused me of all manner of improper actions (including deception and it should have been my responsibility to disclose all of this at the hotel - kind of hard when you don't see something missing until later). He further accused my mother and kids of being the ones to leave the door open, and that they had improperly asked him to open the door for them the day before when they couldn't find their key. He claimed that because we signed in to the hotel that we accepted this risk and he refused to take any action. In the case of negligence (leaving the door open, witnessed by multiple parties), such clauses are (to my understanding) worthless.
Again, this is not about the Ipod. I am concerned that property is missing, but we are more concerned about the way this was handled.
This is very short sighted on his part. Many divers stay there frequently. We ourselves book two rooms for several days at a time, 3-4 times per year. It is quite shameful that this manager is penny wise and pound foolish to not take care of a $300 ipod when he has now lost around $2k per year in business from our two families.
I write this not to complain, but to inform others in the diving community of the situation so that they can factor this in when deciding on accommodations if staying in De Funiak.
This past weekend, my parents and my family booked two rooms at the De Funiak, FL Super 8 while we were diving at Vortex Springs. To cut a long story short, some property of mine (an Ipod) went missing during our stay. The hotel manager was (far) less than courteous about the matter, despite highly questionable actions on the part of the hotel.
As I left for home on Monday, after checking out, I noticed that my Ipod was missing out of my computer bag. I further learned that the evening before, my mother and kids had returned to the hotel to find our hotel door had been left open after the room was serviced, clearly demonstrating some manner of negligence on the part of the hotel staff. To be clear, this is NOT about the Ipod. I am also not accusing the hotel staff of stealing the item. I *am* positing negligence on the part of the hotel in leaving our room open after being serviced, which is highly suspect in considering missing property.
I contacted the hotel Monday night as soon as I realized it was missing. I was referred to the hotel manager, that I called on Tuesday. This is where things went sour.
I attempted to explain the case to the hotel manager and to seek a peaceable solution, when he then turned extremely rude, accused me of all manner of improper actions (including deception and it should have been my responsibility to disclose all of this at the hotel - kind of hard when you don't see something missing until later). He further accused my mother and kids of being the ones to leave the door open, and that they had improperly asked him to open the door for them the day before when they couldn't find their key. He claimed that because we signed in to the hotel that we accepted this risk and he refused to take any action. In the case of negligence (leaving the door open, witnessed by multiple parties), such clauses are (to my understanding) worthless.
Again, this is not about the Ipod. I am concerned that property is missing, but we are more concerned about the way this was handled.
This is very short sighted on his part. Many divers stay there frequently. We ourselves book two rooms for several days at a time, 3-4 times per year. It is quite shameful that this manager is penny wise and pound foolish to not take care of a $300 ipod when he has now lost around $2k per year in business from our two families.
I write this not to complain, but to inform others in the diving community of the situation so that they can factor this in when deciding on accommodations if staying in De Funiak.
