I purchased a Pelican Nemo 8C dive light in August 2001. While packing up my gear to go diving in Jan 2002, I discovered the batteries had leaked and ruined my light. I just figured I was out one light. After all, it was not a malfunction of Pelicans fault. The batteries leaked.
I called Pelican anyway, and told them what had happened. They told me to return the light and they would replace it. So I did. They are just over in Torrance, so I drove over there. I handed them my old light and the return number the lady on the phone had given me, and they handed me a brand new light.
Now that is excellent customer service. I was all set to go buy a new light and not even call them. Glad I did.
Even the smallest bubble shall beat me to the service.
I called Pelican anyway, and told them what had happened. They told me to return the light and they would replace it. So I did. They are just over in Torrance, so I drove over there. I handed them my old light and the return number the lady on the phone had given me, and they handed me a brand new light.
Now that is excellent customer service. I was all set to go buy a new light and not even call them. Glad I did.
Even the smallest bubble shall beat me to the service.