It took almost three months to get it made, but it looks like it will have been worth the wait. I made two dives in it this weekend and am new to diving, so I probably don't have much useful information for you. However, I can compare it to a shell dry suit I rented for previous dives. I much prefer the flex, inherent insulation, and less air trapping associated with the compressed neoprene material. However, I did have to adjust my concept of undergarmets for the new suit. I had a bit of trouble on the first day because I tried to wear a BARE 200 extreme undergarmet with my new suit. I had gotten the BARE on sale and it was a men's small (lots of extra material in the upper body). The tightness of the suit combined with all the extra material in the shoulders of the undergarmet made it very difficult to vent air and required alot of weight to become negatively bouyant. The next day I wore three layers of long underware instead and everything worked fine. I stayed stay warm in the 50 degree water and was happy to lose the bulky undergarmet.
They did a great job with the sizing, and I really liked the knife and cargo pockets I picked as options. And of course, their dry gloves are absolute heaven. I went with the shoulder dump exhaust valve. The rented suits I had used all had cuff dumps. Because the cuff dump was so easy to use it is what I would call moron proof I'm second guessing that decision a bit. But I figure with a few more dives the use of the shoulder dump will become more intuitive.
It will take a few years to really know how the suit is going to hold up and to assess their custom service, but so far so good.