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Kudos to Princeton Tec's Customer Service

Discussion in 'Princeton Tec' started by runez, Jan 22, 2014.

  1. runez

    runez Solo Diver

    # of Dives: 100 - 199
    Location:
    23
    21
    3
    I would like to compliment Princeton Tec on their excellent customer support based on my recent encounter with them.

    The switch on my Miniwave LED broke, and I wrote in to Princeton Tec asking where I could purchase a replacement. I received a prompt reply with an offer to send a replacement switch assembly to my address free of charge.

    unnamed.jpg

    I just received the items in the mail today, and have fixed my Miniwave LED. I'm glad that it's been brought back to life again!

    2014-01-22 22.33.24.jpg

    Thanks to Jennifer from customer service who handled my enquiry and shipped the replacement switch assembly over. With good products and this level of customer support, you've earned yourself a loyal customer.
     
  2. dumpsterDiver

    dumpsterDiver Banned

    # of Dives: 2,500 - 4,999
    Location:
    9,003
    4,666
    113
    Princeton Tech customer service is always excellent. The exact opposite of underwater Kinetics...I won't buy any more UK products. They WILL NOT stand by their warranty.
     

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