Yet another example of poor service from a LDS..
I recently found a dive store advertising a dive rite mini-wreck hid canister light on it's website at a clearance price of $425. So I thought - 'great price.' Since the store sells by mail, I called the store to get more information.
The salesperson verified the specifications of the light - Dive Rite, Mini-Wreck canister (NiMH batteries) with a MR11 10 watt HID head. The canister was lightly used but the head was not. Because of that, they were actually asking $399 for the light.
I put a seven-day hold on the light and mailed their order forms via priority mail to meet the seven-day window.
After they received the forms, they send a message saying that they actually dont have the light in stock, and therefore are cancelling the order because it is "too much trouble to sell the light at cost." Despite knowing that I reside in NY State, they also said that "If you were to come into the store we could guarantee satisfaction."
Of course when I called they said that they would be more than willing to sell the light they did have - a Dive Rite Wreck 1 canister with the same lighthead. A similar light, but definitely neither what I want, nor what I was quoted.
I recently found a dive store advertising a dive rite mini-wreck hid canister light on it's website at a clearance price of $425. So I thought - 'great price.' Since the store sells by mail, I called the store to get more information.
The salesperson verified the specifications of the light - Dive Rite, Mini-Wreck canister (NiMH batteries) with a MR11 10 watt HID head. The canister was lightly used but the head was not. Because of that, they were actually asking $399 for the light.
I put a seven-day hold on the light and mailed their order forms via priority mail to meet the seven-day window.
After they received the forms, they send a message saying that they actually dont have the light in stock, and therefore are cancelling the order because it is "too much trouble to sell the light at cost." Despite knowing that I reside in NY State, they also said that "If you were to come into the store we could guarantee satisfaction."
Of course when I called they said that they would be more than willing to sell the light they did have - a Dive Rite Wreck 1 canister with the same lighthead. A similar light, but definitely neither what I want, nor what I was quoted.