goldensword
New
Today I was at my local dive shophere in Canada with a question concerning the annual service of two Mares products I purchased under the warranty.
The owner of the dive store informed me that I cannot service my regulator and BC under the warranty here in Canada because I purchased them from the U.S. and that I have to send the products to the stores in the U.S. to be serviced under the warranty.
I went through the warranty information and I found no limitation based on the country purchased stated here. I contacted Head USA and they confirmed to me that the warranty apply in Canada the same as the US regardless from which country I purchased the products from as long as I purchased them from an Authorized Dealers.
Calling the dive store back he rejected what Head USA and directed me to contact the Mares Sales Representative in Canada.
As my attempts to contact Mares Rep in Canada has failed I am directing the question to you in order to confirm if I can service my Mares products here in Canada regardless which country I purchased from or not.
Also if this is an old policy I suggest to update the Mares dealers and representatives here in Canada.
I appreciate looking into this matter and your rely.
The owner of the dive store informed me that I cannot service my regulator and BC under the warranty here in Canada because I purchased them from the U.S. and that I have to send the products to the stores in the U.S. to be serviced under the warranty.
I went through the warranty information and I found no limitation based on the country purchased stated here. I contacted Head USA and they confirmed to me that the warranty apply in Canada the same as the US regardless from which country I purchased the products from as long as I purchased them from an Authorized Dealers.
Calling the dive store back he rejected what Head USA and directed me to contact the Mares Sales Representative in Canada.
As my attempts to contact Mares Rep in Canada has failed I am directing the question to you in order to confirm if I can service my Mares products here in Canada regardless which country I purchased from or not.
Also if this is an old policy I suggest to update the Mares dealers and representatives here in Canada.
I appreciate looking into this matter and your rely.
