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Princeton Tec Customer Service rocks!!

Discussion in 'Princeton Tec' started by oum, Apr 13, 2013.

  1. oum

    oum Angel Fish

    # of Dives: 25 - 49
    Location: Germany
    A quick note to thank you so much -- especially Pam -- for the awesome customer service! I've never felt treated so well by any company in my entire life!

    For those who read this thread, this is the story:
    The switch lock on my two-year-old Shockwave LED broke. The light was fully functional and I could still dive -- the lock only prevents the lamp from turning on accidentally. Being a perfectionist, I wanted to have it fixed anyway. I asked Princeton Tec for help to locate a repair shop here in Germany. Pam offered to send me a new switch assembly by mail instead, for free, including postage all the way from the US. I got the package today and now my Shockwave looks like new, I have a great smile and warm fuzzy feeling all day long, and I want to hug everyone at Princeton Tec! :D

  2. spectrum

    spectrum Dive Bum Wannabe ScubaBoard Supporter

    # of Dives: 500 - 999
    Location: The Atlantic Northeast (Maine)
    They consistently provide outsanding service. I have called on them a few times and they never let me down and often exceed expectations.

  3. dumpsterDiver

    dumpsterDiver Banned

    # of Dives: 2,500 - 4,999
    I've been very happy myself with PT myself....Nothing like Underwater Kinetics who will NOT honor their warranty in my experience.
  4. |Princeton Tec|

    |Princeton Tec| Angel Fish

    Hey oum, and spectrum and dumpsterDiver, thanks for all the kind words!

    We always try our best to to fully warranty any of our products and will always stand behind them. Glad to hear that our CS team is taking good care of you guys and getting you all taken care of. Always feel free to call us in the event of any issue. Thanks again for using Princeton Tec!
  5. LowDrag

    LowDrag Manta Ray

    # of Dives: 100 - 199
    Location: Portland, Oregon
    Not to hijack but my wife won a set of Princeton Tech lights which she used on our night certification dive last month along with a few day dives we did in August. The lights performed very well and are easy to handle while diving. Thanks Princeton Tech for a great product.

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