dkiely
Registered
I left the brand out of the title hoping to get input from the SB community first and not from the manufacturer. I bought a Zeagle Ranger a few weeks ago, before I dove it I adjusted the cumber bun out to fit a little better with my wetsuits. After I moved them out I noticed that the cumber bun straps were binding up on the shoulder straps. I compared it to the BCDs at the shop I work at and it was pretty obvious that the BC I bought was assembled using the wrong parts and the parts were installed in the wrong place. After contacting Zeagle (Huish) I sent them pictures and a couple of days later I was told it was in fact defective and to send it back. I made it clear on the phone that I did not want a BCD that had been torn apart and put back together, that this was a new BCD and I expected a new one in return if the repairs could not be made to where it was not noticeable. Well I got it back and it still doesn't look exactly like the BCDs we stock in the shop and I can tell it's been repaired. The straps aren't in the same spot as the BCDs I have on the shelf and the strap was sewn on top of the piping that runs around the BCD where as from the factory it is sewn under the piping/trim. May not seem like a big deal but when they cut that webbing and burn it so it doesn't fray it actually becomes pretty hard and not comfortable against the skin and I imagine would tear a wetsuit quickly.
Im at a cross roads of what to do. Everything I dive comes from Huish.. Atomic regs, Bare wetsuits, and now this BCD. It's pretty much the only product line I push at the shop even though we carry a vast selection of other manufactures. I hate the situation because I love the gear but I don't want my customers to have to deal with a situation like this and to be honest I'm not happy with the repair on the BCD or the situation in general. I've had the BCD back for about a week now and have had zero follow up from Zeagle or Huish to see if I was happy with the repair.
Too a new diver, the repairs made would not be noticeable, but I can tell it's been repaired. I also am a little hesitant to dive it because I'm worried if something like this could be over looked, then something else could have been missed.
I guess I'm asking that after you all look at the pictures, would you be happy with the situation.
Im at a cross roads of what to do. Everything I dive comes from Huish.. Atomic regs, Bare wetsuits, and now this BCD. It's pretty much the only product line I push at the shop even though we carry a vast selection of other manufactures. I hate the situation because I love the gear but I don't want my customers to have to deal with a situation like this and to be honest I'm not happy with the repair on the BCD or the situation in general. I've had the BCD back for about a week now and have had zero follow up from Zeagle or Huish to see if I was happy with the repair.
Too a new diver, the repairs made would not be noticeable, but I can tell it's been repaired. I also am a little hesitant to dive it because I'm worried if something like this could be over looked, then something else could have been missed.
I guess I'm asking that after you all look at the pictures, would you be happy with the situation.