Scuba
Contributor
Rate stores you shop in person only, not stores you shop online. Compare to other stores, online or local, What is your "overall" impression. Answer poll questions seperately for each store you regularly shop, as much as possible.
Product selection: Do they have a large variety from which to choose? Different brands, large ticket items, accessories.
Very little selection of any kind?
Prices: Do they appear reasonable and competetive to you?
Prices are too high?
Information provided: Do you trust what they say? Are they giving you good advise? Do they appear knowledgable and fairly unbiased in their answers and comments?
Is the information they give you designed to steer you in a certain direction so you buy from them? Are they misinformed, uninformed, or lying?
Services offered: Do they offer the services you need and like to see available? Classes, gear rentals, repairs, gear tryout, etc. Quantity, quality and promptness.
Few services offered and/or poor quality and slow service.
Customer service: Do they greet you like they are happy to see you? Do they treat you with courtesy and respect? Are they glad you came to them whether its for an air fill, a large purchase, or just browsing? All the time or most of the time.
Do they ignore you, are condescending, ridicule, or simply treat you like they don't need your business? Are they only glad to see you when you buy from them, especially a large purchase?
Product selection: Do they have a large variety from which to choose? Different brands, large ticket items, accessories.
Very little selection of any kind?
Prices: Do they appear reasonable and competetive to you?
Prices are too high?
Information provided: Do you trust what they say? Are they giving you good advise? Do they appear knowledgable and fairly unbiased in their answers and comments?
Is the information they give you designed to steer you in a certain direction so you buy from them? Are they misinformed, uninformed, or lying?
Services offered: Do they offer the services you need and like to see available? Classes, gear rentals, repairs, gear tryout, etc. Quantity, quality and promptness.
Few services offered and/or poor quality and slow service.
Customer service: Do they greet you like they are happy to see you? Do they treat you with courtesy and respect? Are they glad you came to them whether its for an air fill, a large purchase, or just browsing? All the time or most of the time.
Do they ignore you, are condescending, ridicule, or simply treat you like they don't need your business? Are they only glad to see you when you buy from them, especially a large purchase?