Slimline HID1000 Issue

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Anti-Hero

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Location
Roseville, CA
Wonderful folks at Dive Rite,

Let me start by saying how much I like and use your products. Now on to my issue. Today I purchased a new Slimline HID 1000 canister light. I'm in the process of cycling the battery per the MFG instructions and I've noticed a VERY concerning issue.

If I even slightly (and I do mean slightly) bump, move, jostle, or jiggle the light head while its on, it turns off and won't re-strike for quite a while. This is with a full charge, according to the charger on the battery. :(

I could not imagine diving like this, I mean just a quick helicopter turn seems like it would shut this thing off. Its literally that sensitive.

Please help.
 
Hi,

Send the light in and we'll take a look at it. Sounds like a loose bulb and that's an easy fix. Please don't try to fix at home...voids warranty.

Sorry for the hassle. Email Jess at service@diverite.com.

Best,
Kathleen
 
https://www.shearwater.com/products/perdix-ai/

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