CaliDenna
Contributor
Wookie, you are absolutely correct in that! They told us that only about 10% of their business are divers. Weddings groups and honeymooners are a large part of it and just romantic getaways. We did see several family groups as well.
Non group divers might not get all the catering obviously such as where the surface intervals are, etc. as we had a dedicated boat due to size of group but I am positive the customer service throughout the resort and the great service by the dive crew would still be there. It's just something I think they do extremely well from every staff member we encountered. They have a very nice routine down for greeting all guests. They pick you up at the airport, upon arrival at the hotel you are taken to the open air bar/lobby area where they give you cool mint facecloths and a very light refreshing non-alcoholic drink as they give you their hotel brochure with everything laid out nicely in it. They go over everything and while they are doing this, staff is taking your luggage to your room. In the room they have these lovely gift baskets for you. Just a whole lot of nice touches throughout!
Non group divers might not get all the catering obviously such as where the surface intervals are, etc. as we had a dedicated boat due to size of group but I am positive the customer service throughout the resort and the great service by the dive crew would still be there. It's just something I think they do extremely well from every staff member we encountered. They have a very nice routine down for greeting all guests. They pick you up at the airport, upon arrival at the hotel you are taken to the open air bar/lobby area where they give you cool mint facecloths and a very light refreshing non-alcoholic drink as they give you their hotel brochure with everything laid out nicely in it. They go over everything and while they are doing this, staff is taking your luggage to your room. In the room they have these lovely gift baskets for you. Just a whole lot of nice touches throughout!